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  • Empowering Communities Through Skills Development: SayPro Partners with Accenture to Train 50 Individuals in Technical Support in Johannesburg.

    Introduction

    In a transformative move towards bridging the digital divide and reducing youth unemployment, the South African-based organization SayPro (SayPro Youth Development) has partnered with global professional services leader Accenture to launch an impactful training initiative. This collaboration is aimed at empowering 50 unemployed youth and young adults in Johannesburg with Technical Support skills that meet industry standards, ensuring employability and access to economic opportunities in the growing ICT sector.

    Background of the Partnership

    About SayPro

    SayPro (South African Youth Projects) is a dynamic youth development organization that operates across Africa, offering training, mentoring, and employment solutions to young people. With a mission to develop the next generation of leaders and professionals, SayPro delivers high-quality education and skills programmes aligned with both national development goals and global trends.

    About Accenture

    Accenture is a multinational professional services company specializing in information technology (IT), consulting, and outsourcing services. With a firm commitment to corporate social responsibility, Accenture has a strong track record in supporting youth employment initiatives globally through skills training, mentorship, and employment pathways.

    Purpose of the Training Initiative

    The primary goal of this collaborative initiative is to equip 50 youth in Johannesburg with technical support skills—a field that is in high demand as South Africa accelerates its digital transformation. The programme is designed to address:

    • Unemployment among youth and young adults
    • Lack of access to quality, industry-relevant ICT training
    • Skills mismatch in the digital economy
    • Gender inequality in the tech sector

    Programme Overview

    Programme Title

    SayPro-Accenture Technical Support Training Programme

    Duration

    3–6 months, including practical training, assessments, and work-readiness modules.

    Location

    Johannesburg, South Africa – various SayPro learning centres and digital labs.

    Target Group

    • Young people aged 18 to 35
    • Residing in Johannesburg
    • Currently unemployed or underemployed
    • Basic computer literacy (preferred, but not mandatory)

    Key Objectives

    • Provide accredited training in Technical Support (IT Level 4).
    • Develop digital competencies and troubleshooting skills.
    • Prepare learners for entry-level IT support roles.
    • Create pathways to internships, employment, or further learning.

    Curriculum Structure

    The training curriculum was co-developed by SayPro’s educational specialists and Accenture’s technology and training consultants. It covers the following modules:

    1. Introduction to Information Technology

    • Basic hardware and software components
    • Internet, email, and cloud services

    2. Technical Support Fundamentals

    • Setting up workstations
    • Installing software
    • Diagnosing and resolving basic hardware issues
    • Network setup and troubleshooting

    3. Customer Service for Tech Professionals

    • Handling support queries professionally
    • Communicating technical information clearly
    • Managing user expectations

    4. Cybersecurity and Data Protection

    • Identifying and preventing security threats
    • Safe browsing and data handling practices

    5. Digital Literacy and Productivity Tools

    • Microsoft Office Suite (Word, Excel, PowerPoint)
    • Google Workspace tools

    6. Work Readiness and Soft Skills

    • CV writing and interview preparation
    • Time management
    • Problem-solving and critical thinking
    • Teamwork and collaboration in the workplace

    Accreditation and Certification

    Upon successful completion, participants will receive:

    • A National Certificate in Technical Support (NQF Level 4), accredited by the MICT SETA (Media, Information and Communication Technologies Sector Education and Training Authority).
    • A Certificate of Completion jointly issued by SayPro and Accenture.
    • A Digital Badge for online professional profiles (e.g., LinkedIn).

    Support Provided to Learners

    SayPro and Accenture are committed to ensuring the success of every learner. The programme includes:

    • Free training materials and learning kits
    • Stipends for transport and meals
    • Mentorship from industry professionals
    • Access to digital labs and equipment
    • Job placement assistance upon completion

    Impact and Outcomes

    This initiative is expected to yield significant positive outcomes, including:

    • Improved employability of youth in Johannesburg
    • Creation of a pipeline of skilled technical support professionals
    • Enhanced digital literacy in disadvantaged communities
    • Promotion of diversity and inclusion in the tech workforce
    • Strengthened public-private partnerships for sustainable youth development

    Voices from the Field

    SayPro CEO, Thato Mashishi:

    “This partnership with Accenture reflects our unwavering commitment to equipping South Africa’s youth with the tools they need to succeed. We believe that every young person deserves the chance to thrive in the digital economy.”

    Accenture South Africa Representative, Zanele Mokoena:

    “We are proud to support this initiative and help young people gain practical skills that will prepare them for real-world tech jobs. Our goal is to create lasting change through education and opportunity.”

    Learner Testimonial:

    “Before this programme, I struggled to find direction. Now, I understand how computers work, and I even helped my aunt fix her laptop. I’m excited for the future.” – Lerato, 24, Soweto

    Future Expansion Plans

    Building on the success of this pilot phase in Johannesburg, SayPro and Accenture plan to:

    • Expand the programme to other provinces including Gauteng, KwaZulu-Natal, and the Western Cape.
    • Offer advanced IT specializations such as networking, cybersecurity, and coding.
    • Partner with more corporate stakeholders to increase employment opportunities.
    • Launch an online version of the course to reach rural and remote learners.

    How to Apply

    Applications are open on a rolling basis. Interested individuals can apply through:

    • SayPro’s official website: www.saypro.online
    • Walk-in applications at SayPro’s Johannesburg office
    • Community outreach events and youth development centers

    Applicants must submit:

    • A copy of their ID
    • Highest academic qualification
    • Motivation letter or brief personal statement

    Conclusion

    The SayPro-Accenture Technical Support Training Programme is a beacon of hope for Johannesburg’s youth. By merging world-class corporate expertise with grassroots development, this initiative offers more than just training—it offers a path to dignity, self-sufficiency, and lifelong opportunity. It is a bold step towards a future where no young person is left behind in the digital revolution.

  • Empowering Women Through Digital Skills: SayPro Partners with Accenture to Train 50 Women in Data Capturing

    1. Executive Summary

    In a bold and transformative move to tackle gender inequality and digital exclusion, SayPro (SayPro International Development Institute), in partnership with Accenture South Africa, has launched a targeted training initiative to equip 50 women with critical data capturing skills. This programme is designed to empower women—particularly from underserved backgrounds—with the tools and knowledge to access employment opportunities, pursue entrepreneurship, and thrive in the digital economy.

    2. Context and Background

    2.1 Women and Economic Disparity in South Africa

    South Africa continues to face persistent gender-based inequalities. Despite progress, women—especially those in rural, township, and low-income communities—face higher unemployment rates, limited access to technology, and minimal participation in the formal economy. According to Statistics South Africa, women make up the majority of the unemployed, and many are confined to informal or unpaid labor.

    2.2 The Urgency of Digital Inclusion

    In today’s digital age, data-driven skills are essential across all industries. However, women often lack access to the training and tools required to participate in this digital transformation. Addressing this gender gap in digital literacy and employment opportunities is both a social and economic imperative.

    3. The Partnership: SayPro and Accenture

    3.1 SayPro’s Vision for Women Empowerment

    SayPro has long championed the inclusion of women in all areas of education, employment, and leadership. With over 100 training and development programmes across Africa, SayPro works with local and international partners to drive sustainable development through skills training, entrepreneurship, and mentorship—especially for women.

    3.2 Accenture’s Commitment to Equality

    Accenture is a global leader in technology and consulting services with a strong focus on diversity, equity, and inclusion. Through initiatives like Skills to Succeed, Accenture is committed to creating pathways for women and marginalized groups to enter and thrive in the digital workforce. This partnership with SayPro aligns with their shared vision of inclusive digital transformation.

    4. Programme Overview

    4.1 Programme Title

    SayPro-Accenture Women’s Digital Skills and Data Capturing Training Programme

    4.2 Purpose

    To train and empower 50 women with industry-aligned data capturing competencies, positioning them for formal employment, remote work, or digital entrepreneurship.

    4.3 Duration

    • 8-week intensive training

    4.4 Delivery Format

    • Hybrid model: A blend of in-person sessions and online learning
    • Access to digital labs and virtual mentorship

    5. Target Group and Selection Process

    5.1 Beneficiary Profile

    • Women aged 18–45
    • Unemployed or underemployed
    • Residents of townships, rural areas, or low-income urban communities
    • Basic literacy and digital curiosity
    • Interest in admin, data entry, or digital work

    5.2 Selection Criteria

    • Community-driven nominations
    • Application screening and short interviews
    • Prioritization of single mothers, women with disabilities, and women-headed households

    6. Curriculum Design

    The curriculum was designed by SayPro’s learning experts and Accenture’s workforce development specialists to ensure it is accessible, practical, and aligned with industry needs. The content is gender-sensitive, flexible, and includes trauma-informed teaching techniques to support women who may have faced abuse, poverty, or exclusion.

    6.1 Core Training Modules

    Module 1: Introduction to Data Capturing

    • Understanding data in everyday work
    • Overview of sectors hiring data capturers

    Module 2: Digital Literacy for Beginners

    • Introduction to computers and mobile devices
    • Email creation, internet navigation, and security

    Module 3: Excel and Google Sheets Mastery

    • Entering, cleaning, and formatting data
    • Using formulas, charts, and data validation

    Module 4: Online Forms and Cloud Tools

    • Data collection with Google Forms, Microsoft Forms
    • Storing and sharing documents online (Drive, OneDrive)

    Module 5: Data Ethics and Protection

    • Understanding data privacy (POPIA)
    • Responsible handling of sensitive information

    6.2 Personal and Professional Empowerment

    Module 6: Confidence Building and Communication

    • Public speaking, personal branding, and assertiveness
    • Communicating professionally in the workplace

    Module 7: Workplace Readiness

    • Writing CVs and cover letters
    • Time management, teamwork, and conflict resolution

    Module 8: Career Pathways and Entrepreneurship

    • Exploring freelancing platforms (Upwork, Fiverr)
    • Introduction to data services businesses
    • Connecting with micro-enterprise support networks

    7. Programme Support Structure

    7.1 Learning Tools and Materials

    • Printed guides and online materials in multiple languages
    • Video tutorials and live demonstrations
    • Access to laptops/tablets during training

    7.2 Participant Support

    • Daily transport stipends or shuttle services
    • Childcare vouchers or on-site facilities (where available)
    • Free meals during training days
    • Access to trauma counselors and peer support circles

    8. Certification and Recognition

    Each participant who successfully completes the programme will receive:

    • A jointly branded certificate from SayPro and Accenture
    • A digital credential to display on CVs and LinkedIn profiles
    • Entry into SayPro’s alumni network for lifelong learning and opportunities

    9. Monitoring, Evaluation, and Success Metrics

    9.1 Impact Indicators

    • Training Completion Rate: Target 90%+
    • Job or Internship Placement Rate: Target 60% within 3 months
    • Entrepreneurial Startups Launched: Minimum 5 small business initiatives
    • Self-confidence and digital literacy score improvements

    9.2 Feedback and Iteration

    • Weekly learner feedback sessions
    • End-of-programme surveys
    • Post-programme impact check-ins at 3 and 6 months

    10. Success Stories and Testimonials

    “This was the first time I used a computer. Today, I’m applying for jobs online and capturing data for a small business.”
    — Zanele, 34, Limpopo

    “The training didn’t just teach me about Excel—it taught me that I have value and a future.”
    — Nomvula, 25, Johannesburg

    “After this programme, I opened my own small service to help other women with data entry needs.”
    — Fatima, 40, Cape Town

    11. Long-Term Impact and Scaling

    11.1 Vision for Women Empowerment

    This is not a one-time initiative. SayPro and Accenture envision a long-term strategy to:

    • Train 1,000 women annually
    • Establish Women’s Digital Skills Hubs in each province
    • Create a network of women-owned digital enterprises

    11.2 Partnerships and Ecosystem Development

    • Collaboration with local municipalities, NGOs, and private sector employers
    • Ongoing mentorship, peer learning, and support for female graduates
    • Gender-focused policy advocacy in education and employment

    12. Challenges and Mitigation Strategies

    ChallengeMitigation Strategy
    Domestic obligationsFlexible class times, childcare support
    Digital anxietyBeginner-friendly content, patient instruction
    Transport & safetyTravel stipends and secure venues
    Lack of role modelsWomen mentors and guest speakers

    13. Sustainability and Funding

    The SayPro-Accenture partnership seeks to mobilize additional funding through:

    • Corporate Social Investment (CSI) contributions
    • Philanthropic foundations focused on gender and education
    • Government grants and donor agencies

    Sustainability is also embedded through train-the-trainer models to enable local women to continue delivering the programme in their communities.

    14. Conclusion

    This initiative is more than just training; it is about changing the trajectory of 50 women’s lives. Through technology, compassion, and community, SayPro and Accenture are helping women move from the margins to the center of the digital economy. These women are not just recipients of aid—they are becoming digital leaders, job creators, and agents of change in their families and communities.

    Empowering women through digital skills is one of the most effective ways to ensure inclusive and sustainable development in South Africa—and this partnership proves what is possible when purpose meets action.