Author: Puluko Graham Nkiwane

In an exciting development for the tourism and hospitality industry, SayPro has recently hosted a visit from the Quality Council for Trades and Occupations (QCTO) to assess the accreditation of its Tourist Information Officer Qualification. The visit marks a significant milestone for SayPro as it strives to enhance the quality of training and qualifications within the tourism sector.

Background on the QCTO Visit

The QCTO is a regulatory body responsible for overseeing the quality and standards of qualifications within the vocational education and training (VET) system in South Africa. Its role includes ensuring that qualifications are of the highest standard, relevant to the needs of the industry, and adequately prepare learners for employment in their chosen fields.

SayPro, a key player in the education and training sector, has been instrumental in developing programs that equip individuals with the skills and knowledge needed for the tourism industry. One of the key areas of focus is the Tourist Information Officer Qualification, a vital role in the tourism sector where professionals are tasked with providing critical information to travelers, ensuring a smooth and enjoyable experience.

The Significance of the Accreditation Process

Accreditation by the QCTO is an important step in validating that SayPro’s programs meet the rigorous standards set by the council. During the visit, the QCTO team conducted thorough evaluations of the curriculum, training methods, learning outcomes, and the overall alignment of the qualification with the needs of the tourism industry.

The accreditation process ensures that SayPro’s Tourist Information Officer Qualification is not only aligned with national standards but also prepares learners for the practical demands of the industry. The qualification covers key areas such as customer service, communication skills, tourism geography, and handling inquiries, all of which are essential for anyone working in the field of tourism.

Collaboration with Industry Experts

The QCTO’s visit also highlighted the importance of collaboration between education providers and industry stakeholders. SayPro has worked closely with tourism businesses, government entities, and other key players to ensure that its qualification is both relevant and up-to-date. This partnership allows the organization to continuously refine its programs, ensuring they remain in line with evolving industry trends and practices.

The QCTO’s visit is part of a larger effort to strengthen the vocational training framework within South Africa, ensuring that learners have access to qualifications that are not only recognized but also respected within their chosen industries.

What’s Next for SayPro?

The visit by the QCTO represents just one step in SayPro’s ongoing efforts to lead in the field of tourism training and development. With the possibility of full accreditation on the horizon, SayPro is poised to further expand its reach and impact, offering a qualification that enhances the employability of graduates and contributes to the growth of the tourism industry.

As SayPro continues to refine its offerings, it will likely expand its portfolio of accredited qualifications, providing more opportunities for individuals to develop careers in tourism and hospitality. The successful accreditation of the Tourist Information Officer Qualification will undoubtedly be a valuable asset for both the organization and its students, providing them with a qualification that meets the highest standards of the industry.

Conclusion

SayPro’s collaboration with the QCTO to gain accreditation for the Tourist Information Officer Qualification marks a crucial milestone for the organization and the South African tourism sector. The visit underscores the importance of quality training and the need for continuous improvement within the industry. With a commitment to excellence, SayPro is set to continue shaping the future of tourism education and empowering the next generation of tourism professionals.

Introduction: On 5th March 2025, SayPro Chief Marketing Officer (CMO) Puluko Nkiwane attended an important meeting regarding the collaboration between SayPro CKG and the Diepsloot Arsenal Development. This strategic meeting focused on the development, marketing, and organizational growth of both parties, with a particular emphasis on how SayPro’s divisions would contribute to the overall goals of the project.

Meeting Overview: The meeting was introduced by Mr. Malatjie, who outlined the partnership between SayPro CKG and Diepsloot Arsenal Development. Mr. Malatjie emphasized the importance of this collaboration, noting that the goal of the development would require patience and long-term commitment to achieve success. Despite potential challenges, he expressed confidence that the objectives would ultimately be met through strategic efforts from various SayPro departments.

Key Points Discussed:

1. Collaboration with Diepsloot Arsenal Development: Mr. Malatjie reaffirmed that SayPro CKG and Diepsloot Arsenal Development would work closely together on the project. A clear division of responsibilities was highlighted, with SayPro Chief Development Royalty set to oversee the execution of events related to the development initiative. This reflects the integrated approach SayPro plans to adopt in this venture.
2. Commitment to Long-term Goals: Mr. Malatjie acknowledged that while the goals of the project may take time to materialize, the long-term vision is clear. He emphasized that with the support of various specialized divisions within SayPro, including the SayPro Research Royalty, SayPro Partnership Royalty, SayPro Development Royalty, and SayPro Marketing Royalty, the development would have the resources and strategy needed to succeed. Each of these branches would play a vital role in ensuring the project’s completion and sustainability.
3. Diepsloot Arsenal Development’s Staffing: The CEO of Diepsloot Arsenal Development provided a brief update on the organizational structure of their office. He noted that their team currently consists of four staff members. This highlights the potential need for further staffing or collaboration to support the project as it evolves.
4. SayPro Marketing Royalty’s Role: Puluko Nkiwane, as SayPro CMO, spoke about the essential role of SayPro Marketing Royalty in the development. He emphasized that SayPro Marketing Royalty would be primarily responsible for the development of branding for the project. This includes the creation of a comprehensive marketing strategy that would elevate the visibility and recognition of both SayPro and Diepsloot Arsenal Development. The branding efforts would ensure that the project’s identity resonates with its target audience, stakeholders, and the wider community.

Conclusion: The meeting marked an important step in the partnership between SayPro CKG and Diepsloot Arsenal Development. The discussions highlighted a clear commitment to long-term success, with a structured plan that involves different branches of SayPro to support and drive the development forward. SayPro Marketing Royalty’s role in branding will be crucial in establishing a strong identity for the project, while the overall collaboration between SayPro and Diepsloot Arsenal Development is expected to bring lasting positive outcomes.

This meeting signals a promising start to what will be a dynamic and long-lasting partnership between SayPro CKG and Diepsloot Arsenal Development. Further discussions and efforts will be required to achieve the outlined goals, but with the resources and expertise of SayPro’s specialized divisions, success appears well within reach.

Report on Application for QCTO Skills Development Programs
Date: February 25, 2025
Prepared by: Sibusisiwe Jijana and Zanele Nkosi
Introduction
This report details my recent application for the following QCTO (Quality Council for Trades and Occupations) Skills Development Programs:
Advanced End User Computing
Advanced Spatial Intelligence
Coded Welding
Cyber Security Defender
Skills Development Facilitation Practitioner
Community Development Facilitator (Drug and Alcohol Awareness)
Learning Support Facilitator
These programs represent an important step towards broadening my skills, gaining advanced qualifications, and contributing effectively to various sectors, including IT, construction, community development, and educational support.
Objective of the Application
The primary objective behind applying for these programs is to enhance my professional development, acquire specialized knowledge, and become certified in fields that are in high demand. By enrolling in these programs, I aim to:
Gain advanced technical skills and certifications that are recognized nationally and internationally.
Contribute meaningfully to community development, particularly in areas such as drug and alcohol awareness and learning support.
Stay up-to-date with cutting-edge technologies such as cybersecurity and spatial intelligence.
Equip myself with the necessary tools to become an effective skills development facilitator.
Overview of the Programs Applied For
Advanced End User Computing:
Focus: This program is designed to provide advanced knowledge and skills in using computing systems, software applications, and managing digital data. It aims to enable users to become proficient in high-level IT functions, which is essential in today’s digital workplace.
Advanced Spatial Intelligence:
Focus: This program covers advanced techniques in spatial intelligence, focusing on technologies like GIS (Geographic Information Systems) and CAD (Computer-Aided Design). These skills are vital for professionals in industries like architecture, urban planning, and engineering.
Coded Welding:
Focus: Coded Welding is a technical skill development program aimed at teaching the precise and technical aspects of welding, focusing on code compliance, safety standards, and advanced techniques used in various industries, including construction and manufacturing.
Cyber Security Defender:
Focus: This program focuses on equipping participants with the essential knowledge and skills to defend against cyber threats. The curriculum covers network security, data protection, and responding to potential cybersecurity incidents, which are crucial skills in the modern technological landscape.
Skills Development Facilitation Practitioner:
Focus: This program will train individuals to become effective facilitators in the field of skills development. It includes techniques in training design, assessment, and ensuring learners achieve the intended outcomes. It is ideal for anyone aiming to work in training or education sectors.
Community Development Facilitator (Drug and Alcohol Awareness):
Focus: This program is tailored to equip professionals with the skills to educate communities about the dangers of drug and alcohol abuse. It aims to foster community support, awareness, and prevention strategies, enhancing overall societal well-being.
Learning Support Facilitator:
Focus: This program aims to develop the skills required to support learners with different educational needs, focusing on inclusive education strategies, learner support frameworks, and the ability to manage diverse learning environments.
Rationale for Application
The selection of these programs aligns with my career aspirations and personal interests in advancing my knowledge base and skill set. The fields covered in these programs represent areas of growth and opportunity within the modern workforce. Moreover, the combination of technical and social development programs allows for a well-rounded skill set, preparing me to contribute in both corporate and community-focused roles.
The Advanced End User Computing and Cyber Security Defender programs are directly relevant to the growing importance of IT skills in various industries.
The Advanced Spatial Intelligence and Coded Welding programs offer opportunities in sectors that require specialized technical expertise.
The Community Development Facilitator and Learning Support Facilitator programs allow me to make a positive impact on individuals and communities by addressing pressing social issues and promoting inclusive education.
By obtaining qualifications from these programs, I will not only gain valuable technical and professional skills but also contribute meaningfully to society, supporting the development of others and enhancing community resilience.
Conclusion
This application reflects a strategic decision to pursue a diverse range of skills that will enhance my ability to contribute to both the corporate sector and community development initiatives. By successfully completing these programs, I aim to become a well-rounded professional capable of making a positive impact in multiple fields.
Recommendations
Stay Engaged: Regular follow-up with the QCTO to ensure timely processing of my application.
Prepare for Challenges: Begin familiarizing myself with the course content in advance to ensure a smoother learning experience.
Networking: Connect with other participants and professionals in the same fields to exchange knowledge and experiences.
This application is a step towards achieving professional growth and contributing to the betterment of society. I look forward to the opportunity to participate in these programs and develop new competencies.
End of Report

SayPro Chief Marketing Officer Puluko Nkiwane Attends Meeting at Sports Hub (Basa Primary) to Discuss Capacity Building for NPOs

On a recent occasion, SayPro’s Chief Marketing Officer, Puluko Nkiwane, attended a pivotal meeting at the Sports Hub (Basa Primary) to discuss the SayPro Governance for NPOs Programme 3-Day Capacity Building initiative. The event was organized by Mr. Ramolesana and brought together a number of Non-Profit Organizations (NPOs) based in the Diepsloot area.

Key attendees at the meeting included Moses Mnisi and Ms. R. Netshoizwe, both of whom are integral to the NPO sector, as well as several NPO representatives. Among those who attended were organizations such as Diepsloot Arsenal Development, DYA, Diepsloot Malmo, Diepsloot Sporting, and several others listed below:

1. Diepsloot Arsenal Development
2. Greater Diepsloot Sports Forum (Not Active)
3. Region A Sports Forum (Not Active)
4. DYA
5. Diepsloot Malmo
6. Diepsloot Sporting
7. Cafe Foundation NPC
8. Greater Diepsloot Sports Forum
9. Region A Sports Forum

The focus of the meeting was to introduce the 3-Day Capacity Building training and to explain how it will benefit the participating NPOs. Mr. Nkiwane, representing SayPro, took the opportunity to demonstrate the importance of this initiative. He shared how the training would help NPOs improve their governance, management practices, and overall effectiveness in serving their communities.

Training Requirements and Learner Agreement

During the session, Mr. Nkiwane emphasized that, in order to participate in the training, NPO representatives must complete and sign a Learner Agreement. Additionally, they must bring a certified copy of their identification and any relevant qualifications. This documentation is crucial to ensure that participants are properly registered and have the necessary credentials to benefit from the program.

Can Non-Registered NPOs Attend the Training?

A common question that arose during the meeting was whether individuals who are in the process of registering their NPO can attend the training. The answer provided by Mr. Nkiwane was that while the training is primarily intended for established NPOs, those who are in the process of registering their own NPOs may also be considered for participation. However, it is essential that they provide evidence of their registration in progress and meet the other required criteria.

In summary, the SayPro Governance for NPOs Programme 3-Day Capacity Building is a valuable opportunity for organizations in the region to strengthen their operational and governance skills. The collaboration at the meeting, with the support of SayPro, demonstrates a commitment to improving the effectiveness of NPOs and empowering them to make a greater impact on the communities they serve.

Hi Thomas,

I hope this message finds you well.

I wanted to inform you that SayPro has confirmed we will be hosting a total of 50 students for the upcoming internship program. We are pleased to let you know that the internship can be conducted remotely, allowing students to work directly with our team from the Library or Campus area. The students must have access to reliable WiFi, ensuring they can stay connected and collaborate effectively with us during the course of the program.

SayPro has the capability to host 600 remote Interns and Learnership students as long as they have an internet connection.

As we have 60 supervisors who are fully trained to manage remote Interns.

Please feel free to reach out if you have any questions or need further details. My message shall end here.
Best regards,

In a significant move toward enhancing the quality of education and training in South Africa, the Quality Council for Trades and Occupations (QCTO) recently conducted an official visit to SayPro. The purpose of the visit was to assess SayPro’s suitability for offering the Marketing Coordinator Qualification, an essential program that equips learners with the skills required to thrive in the dynamic field of marketing.

The QCTO is a statutory body responsible for ensuring the development and maintenance of a high-quality vocational education and training system in the country. Their accreditation process is rigorous and ensures that institutions meet the national standards required to deliver qualifications that are industry-relevant and widely recognized.

The Accreditation Visit: What Was Assessed?

During the visit, a team of QCTO representatives conducted a detailed assessment of SayPro’s facilities, training methods, and overall infrastructure to ensure they align with the specific requirements set out for the Marketing Coordinator Qualification. The evaluation included several key areas:

1. Curriculum Review: QCTO officials reviewed the course content and learning materials offered by SayPro. They scrutinized whether the curriculum provides learners with up-to-date and practical knowledge, covering essential marketing principles, strategic planning, digital marketing techniques, and communication skills. This ensures that the qualification will be relevant and valuable in the fast-evolving marketing industry.
2. Training Facilities: The quality of training environments plays a vital role in the learning process. SayPro’s classrooms, computer labs, and virtual learning resources were all inspected to verify that they provide an effective setting for students to learn and grow. Modern infrastructure, up-to-date technology, and adequate resources are crucial for delivering a high-quality training experience.
3. Instructor Competence: The QCTO team evaluated the qualifications, experience, and teaching methodologies of the instructors delivering the program. Qualified and experienced trainers are a cornerstone of successful education, particularly in specialized fields like marketing coordination.
4. Assessments and Certification: The QCTO also assessed how assessments are conducted, ensuring they are fair, transparent, and align with the outcomes expected of the qualification. They also reviewed the certification process to ensure that successful learners receive a qualification that meets national standards and is recognized by employers in the industry.

SayPro’s Commitment to Excellence

SayPro demonstrated its dedication to providing top-tier training for marketing professionals. The institution showcased its state-of-the-art facilities, skilled trainers, and comprehensive course offerings designed to help learners excel in the marketing field. SayPro’s commitment to continuous improvement and staying up-to-date with industry trends was evident throughout the accreditation process.

As part of their accreditation efforts, SayPro has also established strong links with industry stakeholders, ensuring that the training they provide aligns with real-world marketing challenges. This commitment guarantees that graduates of the Marketing Coordinator Qualification will be well-equipped to enter the workforce with the necessary skills and knowledge.

Looking Ahead: The Accreditation Decision

Following the assessment, the QCTO will now analyze the findings to determine if SayPro meets all the requirements for full accreditation. If successful, SayPro will be authorized to offer the Marketing Coordinator Qualification, enabling them to provide high-quality, nationally recognized education that meets both learner and industry needs.

The accreditation process not only serves to uphold the standards of the educational institution but also ensures that learners who complete the program can be confident that their qualifications will enhance their career prospects in marketing coordination. By securing QCTO accreditation, SayPro will join a select group of institutions committed to delivering top-quality vocational training.

In conclusion, the QCTO’s visit to SayPro marks a pivotal step in advancing education and training in South Africa’s marketing sector. With a focus on quality, industry relevance, and learner success, the outcome of this accreditation process will undoubtedly benefit both students and the wider marketing industry.

SayPro is proud to announce the appointment of Obakeng Mahwayi as the company’s very first Social Worker. This is a landmark moment in the growth and evolution of SayPro, and we are excited to have Obakeng join our team to lead our efforts in social support and community engagement.

As an organization, SayPro has always been committed to providing innovative services that benefit both our clients and the community. With the addition of a Social Worker, we are taking a significant step towards addressing the broader social and emotional needs of those we serve, ensuring a more holistic approach to care and support.

A New Role for Enhanced Support

Obakeng Mahwayi’s appointment marks a transformative moment in SayPro’s mission to provide comprehensive services. As our first Social Worker, Obakeng will play a critical role in bridging the gap between practical services and the emotional, mental, and social well-being of individuals and families within our community. Their expertise in understanding the complexities of social systems, mental health, and family dynamics will be pivotal in providing personalized care to those who need it most.

In this newly created position, Obakeng will work closely with clients to assess their needs, offer guidance, and connect them to appropriate resources and services. Whether supporting families, individuals, or communities, Obakeng’s role will focus on creating meaningful, lasting change in people’s lives by providing the right resources, advocacy, and emotional support.

A Vision for the Future

Obakeng’s appointment is not just about filling a role but about setting a precedent for SayPro’s future. As a company that has always valued progress and community, the decision to introduce a Social Worker underscores our ongoing commitment to go beyond traditional services. It highlights our dedication to improving the well-being of all those we serve, addressing social issues such as mental health, family welfare, and community integration.

Obakeng brings an impressive background in social work, combined with a deep sense of empathy and a passion for supporting individuals through life’s challenges. Their unique skill set will be essential in guiding SayPro’s clients through complex social landscapes and providing the necessary tools to help them thrive.

Looking Ahead

With Obakeng on board, SayPro is excited about the future and the opportunities for growth and impact that lie ahead. Their work will not only help individuals overcome personal obstacles but will also contribute to the broader goal of creating a supportive and inclusive community for everyone.

We invite you to join us in welcoming Obakeng Mahwayi to the SayPro team. Together, we are ready to make a meaningful difference in the lives of our clients and the communities we serve. Stay tuned for more exciting updates as we continue to expand and innovate in our approach to care and support.

Welcome, Obakeng! We look forward to the positive change you will bring to SayPro and beyond.

SayPro is proud to announce a successful site visit by the Quality Council for Trades and Occupations (QCTO) to evaluate its Marketing Coordinator role and assess the company’s adherence to industry standards and professional development initiatives. The visit was aimed at ensuring that SayPro’s marketing practices align with the QCTO’s quality frameworks and that the company’s staff, particularly those in leadership and marketing roles, are receiving the support they need for continued growth and excellence.

The site visit, conducted by a representative from the QCTO, involved a thorough review of SayPro’s marketing operations, training programs, and organizational practices, with a specific focus on the responsibilities of the Marketing Coordinator. The QCTO’s aim was to ensure that SayPro’s marketing team is equipped with the necessary tools and skills to drive innovation, customer engagement, and the company’s continued success.

The Marketing Coordinator at SayPro plays a pivotal role in shaping the company’s brand presence, overseeing marketing strategies, and ensuring that the company’s communication aligns with its overall mission. The QCTO’s visit was a great opportunity to showcase the strong foundation SayPro has built in its marketing department, as well as its commitment to delivering impactful and well-executed campaigns that resonate with both current and potential customers.

During the site visit, the QCTO team met with Puluko Nkiwane, Chief Marketing Officer (CMO) at SayPro, to discuss the company’s strategic marketing goals, the training and development of marketing staff, and how the Marketing Coordinator’s role fits into the broader organizational objectives. They also reviewed key performance metrics and discussed how SayPro plans to continue driving growth while meeting the evolving needs of the market.

“We were pleased to welcome the QCTO team to our headquarters and demonstrate our commitment to quality and professional development,” said Nkiwane. “This visit serves as a testament to SayPro’s dedication to ensuring that all our roles, especially in marketing, are held to the highest standards. We look forward to implementing any additional recommendations that will further enhance our marketing strategy and support the growth of our team.”

The QCTO’s evaluation also serves as an opportunity for SayPro to further align its operations with national standards, ensuring that the company continues to be recognized as an industry leader in customer care and marketing excellence. The feedback from the site visit will be invaluable in strengthening SayPro’s marketing efforts, and the company remains committed to providing ongoing professional development for its employees.

Stay tuned for more updates as SayPro continues to innovate and enhance its marketing practices to support the company’s overall mission and growth.

SayPro is excited to announce that its Chief Marketing Officer, Puluko Nkiwane, has officially adopted several key mandates discussed during the MICT SETA Stakeholder Engagement Roadshows 2025. Following her participation in the event, Nkiwane has integrated the valuable insights and recommendations from the roadshows into SayPro’s strategy to enhance the company’s impact in the Media, Information, and Communication Technologies (MICT) sector.

The MICT SETA Stakeholder Engagement Roadshows provided a critical platform for industry leaders, government representatives, and various stakeholders to come together and discuss the future of the MICT sector. The event focused on several important themes, including digital transformation, skills development, sustainable practices, and innovative solutions that can propel the sector forward.

During the roadshows, Nkiwane engaged in insightful discussions around these key themes, which resulted in the adoption of several mandates that align with SayPro’s commitment to continuous improvement, innovation, and thought leadership within the customer care industry.

Among the key mandates that Puluko Nkiwane is championing include:

1. Advancing Digital Transformation: Nkiwane has committed to driving further digital innovation within SayPro to improve service delivery and operational efficiency. This mandate aligns with the growing demand for digital tools and platforms to enhance customer interactions and streamline processes.
2. Fostering Skills Development and Talent Growth: Recognizing the importance of a highly skilled workforce in the MICT sector, Nkiwane has made it a priority to invest in training and development programs for SayPro’s employees. This will help ensure that the company continues to lead in customer care by empowering its team with the latest knowledge and skills.
3. Promoting Sustainable Business Practices: Sustainability was a key topic at the roadshows, and Nkiwane has made a firm commitment to implementing more sustainable practices within SayPro. From reducing the company’s carbon footprint to adopting eco-friendly technologies, these initiatives will not only benefit the environment but also enhance the company’s long-term business resilience.
4. Building Strategic Industry Partnerships: Nkiwane is committed to fostering stronger relationships and collaborations with key players in the MICT sector. These partnerships are essential for sharing knowledge, tackling challenges together, and ensuring that the sector continues to evolve in a way that benefits all stakeholders.

Nkiwane’s adoption of these mandates demonstrates SayPro’s forward-thinking approach and its dedication to staying ahead of industry trends. “The MICT SETA Roadshows 2025 were an excellent opportunity to learn from industry experts and engage in meaningful dialogue,” said Nkiwane. “The mandates we’ve adopted will guide SayPro as we continue to innovate and lead in customer care. These initiatives will drive our growth and help us contribute positively to the MICT sector’s future.”

By embracing these mandates, SayPro is positioning itself as not only a leader in customer experience but also a forward-thinking, proactive company that is ready to tackle the challenges and opportunities of the MICT sector head-on.

Stay tuned for more updates on SayPro’s continued commitment to excellence, sustainability, and innovation in the customer care industry.