Author: Mmathabo Thabz

1. Introduction

In an era where digital skills are critical for economic development, particularly in underserved regions, partnerships that foster technological empowerment are more vital than ever. SayPro (SayPro International), a dynamic social enterprise known for promoting access to skills development and employment opportunities, has entered into a strategic partnership with global consulting and technology services giant Accenture. This partnership is aimed at delivering Technical Support Training to 50 individuals in rural communities across South Africa.

This initiative is a crucial step towards bridging the digital divide, creating sustainable job opportunities, and empowering young people in areas that are often left behind in the Fourth Industrial Revolution.

---

2. Background

2.1 About SayPro

SayPro is a purpose-driven organisation that works to empower youth and communities through education, training, and innovative social development programs. SayPro has been active across multiple provinces in South Africa and other parts of the African continent, offering services in youth empowerment, entrepreneurship development, digital literacy, and leadership capacity building.

2.2 About Accenture

Accenture is a global professional services company with a strong focus on digital, cloud, and security services. The company has been instrumental in providing solutions to complex challenges in business and society. One of Accenture’s core values is to advance inclusion and sustainability through technology and innovation. Their work in Corporate Social Responsibility (CSR) includes digital skilling programs, youth training, and collaborative projects in under-resourced communities.

---

3. Purpose of the Partnership

The partnership between SayPro and Accenture was born out of a shared vision: to create digital and employment opportunities for youth in rural communities. The primary aim of this initiative is:

• To equip 50 young individuals in rural areas with foundational and advanced technical support skills.
• To improve employability and job readiness of the trainees in the IT and customer service sectors.
• To reduce the urban-rural digital divide by bringing world-class training to remote locations.
• To contribute to the growth of the rural digital economy through skills transfer and empowerment.

---

4. Program Design and Curriculum

4.1 Overview of the Training

The Technical Support Training Program is designed to run over 12 weeks, combining virtual learning, in-person workshops, and hands-on practical assessments. The curriculum has been carefully developed by experts from Accenture in collaboration with SayPro’s educational consultants to ensure industry relevance.

4.2 Course Content

The course covers a wide array of topics, including:

• Introduction to IT and Computer Systems
• Software Installation and Troubleshooting
• Hardware Maintenance and Support
• Operating Systems (Windows, Linux Basics)
• Network Basics and Internet Configuration
• Customer Service and Help Desk Support
• Cybersecurity Fundamentals
• Remote Support Tools and Ticketing Systems
• Job Readiness and Soft Skills Training

Each module is designed to provide both theoretical knowledge and practical experience, enabling trainees to resolve real-world IT issues.

4.3 Delivery Method

Given the infrastructure challenges in rural areas, the training uses a hybrid model:

• On-site Training Centers: Equipped with computers, internet access, and power backup.
• Mobile Learning Units: Vans equipped with mobile internet and digital devices that travel to remote areas.
• Virtual Sessions: Delivered via pre-recorded modules and live Zoom or MS Teams classes.
• Mentorship and Coaching: Each participant is assigned a mentor from Accenture’s volunteer network for guidance.

---

5. Target Beneficiaries

The 50 individuals selected for this program were chosen through a transparent and inclusive application process. Priority was given to:

• Youth aged 18–35 years
• Residents of rural and semi-rural communities
• Unemployed graduates and school leavers
• Individuals with a basic understanding of computers and interest in technology

Gender equity and the inclusion of women and people with disabilities were key factors in the selection process to ensure that the training reaches marginalized groups.

---

6. Expected Outcomes and Impact

6.1 Short-Term Outcomes

• Technical proficiency in IT support functions for all 50 participants.
• Improved soft skills such as communication, teamwork, and professionalism.
• Access to certificates of completion that enhance employability.
• Internship and job placement support via SayPro’s employer network.

6.2 Long-Term Impact

• Increased employment rates among rural youth.
• Growth in freelance and entrepreneurial tech opportunities in rural areas.
• Creation of a rural talent pipeline for South Africa’s growing digital economy.
• A replicable model for similar partnerships in other underdeveloped regions.

---

7. Monitoring and Evaluation

To ensure the program’s effectiveness and sustainability, SayPro and Accenture have set up a robust Monitoring and Evaluation (M&E) framework. This includes:

• Weekly progress reports and feedback sessions.
• Mid-program and post-program evaluations to assess learning outcomes.
• Participant satisfaction surveys and impact stories.
• Job placement tracking for up to 12 months post-training.

All data collected will be used to improve future iterations of the program and inform policy recommendations for rural tech training.

---

8. Funding and Resources

The initiative is jointly funded by SayPro and Accenture, with additional support from local municipalities, NGOs, and ICT partners. Key resources provided include:

• Learning devices (laptops, tablets)
• Internet access and software licenses
• Training materials and manuals
• Stipends for learners to cover transportation and meals

Accenture has also contributed volunteer hours from its skilled workforce, offering coaching, mentorship, and real-world case studies.

---

9. Stakeholder Engagement and Community Involvement

SayPro has engaged with local community leaders, schools, and youth organizations to ensure local buy-in. Information sessions and community roadshows were conducted prior to the program launch. These efforts helped build trust and increase awareness of the opportunities provided by the training.

Ongoing stakeholder engagement ensures that the training is aligned with community needs and that graduates have support networks post-completion.

---

10. Testimonials and Success Stories (To be updated)

As the program progresses, SayPro will document success stories from participants, highlighting their journey, achievements, and career advancements. These stories will be shared through digital platforms and community events to inspire more youth to pursue technical careers.

---

11. Future Plans and Scalability

This initiative marks the first phase of a broader partnership between SayPro and Accenture. Plans are already underway to:

• Expand training to 200+ beneficiaries in other provinces by next year.
• Introduce advanced certifications in areas like cloud computing and cybersecurity.
• Partner with additional employers for direct job placements.
• Launch a Rural Digital Innovation Hub to support ongoing tech upskilling and entrepreneurship.

---

12. Conclusion

The SayPro-Accenture partnership exemplifies what is possible when private sector innovation meets grassroots commitment to development. By training 50 individuals in rural areas in technical support, the project not only empowers individuals but also catalyzes the transformation of entire communities. This is not just a training program—it is a blueprint for inclusive digital growth in South Africa.

Executive Summary

In a collaborative effort to bridge the digital skills gap and empower underserved communities, SayPro (SaynMore Professional Services) has partnered with Accenture South Africa to roll out a specialized Technical Support Training Programme targeting 50 individuals from South African townships. This initiative not only equips young people with essential digital and technical support skills but also fosters long-term employability and economic inclusion. This document outlines the goals, implementation strategy, expected impact, and future prospects of the programme.

---

1. Introduction

1.1 About SayPro

SayPro (SaynMore Professional Services) is a dynamic, youth-driven organisation dedicated to community empowerment, professional training, and sustainable development. With operations across multiple provinces in South Africa, SayPro has continually focused on delivering practical skills, career readiness programmes, and entrepreneurship support to marginalised communities.

1.2 About Accenture South Africa

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. In South Africa, Accenture is known for its commitment to innovation and corporate social responsibility, often engaging in initiatives aimed at closing the digital divide and promoting youth employability.

---

2. Background and Rationale

2.1 The Need for Technical Skills in South Africa

South Africa faces a high youth unemployment rate and an ongoing digital skills gap, particularly in underserved townships and rural areas. With the world increasingly reliant on technology, there is a growing demand for qualified technical support professionals who can troubleshoot, install, and maintain computer systems and software.

2.2 The Importance of Township Inclusion

Township residents are often excluded from formal education and employment opportunities due to systemic barriers such as poverty, lack of infrastructure, and limited access to training resources. This initiative specifically targets township-based individuals, recognizing that inclusive growth is essential for national progress.

---

3. The Partnership

3.1 Objectives

The SayPro–Accenture partnership is built on the following key objectives:

• Empower 50 township-based youth and adults with accredited technical support training.
• Facilitate employment or internship opportunities post-training.
• Provide digital tools and learning resources for continued growth.
• Support the socioeconomic development of underserved communities.

3.2 Scope of the Collaboration

• SayPro will serve as the implementing partner, responsible for recruiting participants, providing training infrastructure, and offering career guidance.
• Accenture will fund and provide curriculum development support, technical expertise, mentorship, and post-training employment pathways.

---

4. Programme Design

4.1 Target Audience

The programme targets 50 individuals aged 18 to 35 residing in townships across Gauteng, Western Cape, and KwaZulu-Natal. Preference is given to unemployed youth, women, and people with disabilities.

4.2 Course Content

The Technical Support Programme is designed to be comprehensive and industry-relevant, covering:

• Computer Hardware & Software Basics
• Installation and Configuration of Operating Systems
• Network Fundamentals
• Customer Service & Help Desk Techniques
• Cybersecurity Awareness
• Remote Support & Ticketing Systems
• Workplace Readiness and Professional Skills

4.3 Training Format

• Duration: 3 months (12 weeks)
• Delivery Mode: Blended learning (in-person + online)
• Schedule: Weekdays (part-time and full-time options)
• Location: SayPro learning hubs in selected townships

4.4 Certification

On successful completion, learners will receive:

• Accredited certificate in Technical Support (aligned with SAQA and SETA standards)
• Digital badge from SayPro and Accenture
• Letters of recommendation and job placement support

---

5. Implementation Strategy

5.1 Recruitment & Selection

• Outreach via community meetings, social media, and local NGOs
• Screening through online applications and basic computer literacy assessments
• Interviews to ensure motivation and commitment

5.2 Mentorship and Support

• Weekly mentorship sessions with IT professionals from Accenture
• Peer learning groups for collaboration and problem-solving
• Access to laptops and data for learners in need

5.3 Monitoring and Evaluation

SayPro and Accenture will track key performance indicators (KPIs) such as:

• Completion rates
• Learner satisfaction
• Post-training employment or further education
• Long-term career progression

---

6. Expected Outcomes and Impact

6.1 Immediate Outcomes

• 50 trained and certified individuals
• Improved digital literacy and workplace readiness
• Enhanced self-confidence and motivation among participants

6.2 Long-Term Impact

• Increased employability in the ICT and customer service sectors
• Economic empowerment of township households
• Creation of a replicable model for digital inclusion

---

7. Testimonials (Projected)

“This training changed my life. I never thought I could work with computers, but now I see myself working in IT support or even starting my own business.”
– Sipho M., Programme Participant (Soweto)

“Partnering with SayPro allows us to fulfill our vision of creating a more inclusive digital economy. We’re proud to invest in young talent from every corner of South Africa.”
– Nomvula Dlamini, CSR Manager, Accenture South Africa

---

8. Sustainability and Next Steps

8.1 Future Cohorts

Given the anticipated success of the pilot, SayPro and Accenture aim to:

• Expand the programme to 200+ learners over the next 12 months
• Introduce specialised tracks such as cloud computing and data analysis
• Offer internship and job placement support in collaboration with other corporate partners

8.2 Community Engagement

Ongoing community involvement will be critical. SayPro will:

• Host community feedback sessions
• Encourage alumni to mentor new learners
• Work with local SMMEs to provide job shadowing opportunities

---

9. Conclusion

The SayPro–Accenture Technical Support Training Programme represents a powerful example of what can be achieved through strategic partnerships, community focus, and a commitment to skills development. By investing in the youth of our townships, we are not just providing training—we are building futures.

Together, SayPro and Accenture are demonstrating that technology is not just for the privileged, but can be a tool of transformation for all.

Executive Summary

SayPro (South African Youth Project), in collaboration with Accenture, is proud to announce the launch of a transformative training initiative aimed at empowering 50 youth in Diepsloot with Technical Support skills. This strategic partnership is designed to address unemployment, bridge the digital skills gap, and equip young individuals with relevant knowledge for the fourth industrial revolution. By offering high-quality training and practical experience, the program seeks to uplift and positively transform the lives of participants and the broader Diepsloot community.

---

1. Introduction

Unemployment, particularly among youth, continues to be a pressing challenge in South Africa. With technology rapidly evolving and becoming central to most economic activities, the need for digital literacy and technical proficiency has never been greater. Recognizing this, SayPro and Accenture have come together with a shared vision—to unlock opportunities for young people by providing them with market-relevant skills in Technical Support.

This initiative is part of a broader mission by both organizations to drive socio-economic development, enhance employability, and promote inclusive growth in marginalized communities such as Diepsloot.

---

2. About the Partners

2.1 SayPro – South African Youth Project

SayPro is a registered non-profit organization focused on youth empowerment, skills development, and entrepreneurship. With a footprint in various provinces across South Africa, SayPro has trained thousands of young individuals in life skills, digital literacy, business development, and employability training. The organization’s core aim is to bridge the gap between education and employment by offering targeted, community-based solutions.

2.2 Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture works at the intersection of business and technology to help clients improve performance and create sustainable value. In South Africa, Accenture is known for its community investment programs focused on digital skills, innovation, and job creation.

---

3. Program Objectives

The joint initiative aims to:

• Equip 50 selected youth from Diepsloot with certified Technical Support skills.
• Prepare participants for entry-level roles in IT support, help desk assistance, and system maintenance.
• Foster long-term employability and career development in the ICT sector.
• Promote digital inclusion and reduce the skills gap in underserved communities.
• Create pathways to employment through corporate and SMME partnerships.

---

4. Training Curriculum and Structure

The Technical Support training program is structured over a 12-week period, combining theoretical learning, practical experience, and soft skills development. The curriculum is aligned with both international best practices and South African industry needs.

4.1 Core Modules

• Introduction to Information Technology
• Computer Hardware and Software Basics
• Operating Systems (Windows, Linux, macOS)
• Networking Fundamentals
• Troubleshooting Techniques
• Customer Service and Communication Skills
• Remote Desktop and IT Support Tools
• Cybersecurity Basics

4.2 Soft Skills and Professional Development

• Critical thinking and problem-solving
• Time management and productivity
• Workplace readiness
• CV writing and interview preparation

4.3 Practical Experience

Participants will have access to a simulated help desk environment where they will handle real-world technical issues under supervision. Additionally, top-performing students will be considered for internships and job placement opportunities through Accenture’s partner network.

---

5. Participant Selection Criteria

The program specifically targets unemployed youth aged between 18 and 35 residing in Diepsloot. Candidates are selected through a transparent recruitment process which includes:

• Online and community-based application submissions
• Interviews and assessments to evaluate interest and aptitude
• Consideration of socio-economic background and commitment to learning

Priority is given to individuals who have completed at least Grade 12 and show a strong desire to build a career in the technology sector.

---

6. Impact and Benefits

6.1 For Participants

• Acquisition of a nationally recognized Technical Support certificate
• Enhanced digital and communication skills
• Greater access to employment and internship opportunities
• Increased self-confidence and personal development

6.2 For the Community

• Reduction in youth unemployment
• Enhanced digital capability in Diepsloot
• Creation of a local pool of skilled tech professionals
• Empowered youth who can mentor others and uplift the community

6.3 For the Industry

• Expansion of the ICT talent pipeline
• Promotion of diversity and inclusion within the tech sector
• Strengthening of corporate social responsibility efforts

---

7. Monitoring, Evaluation, and Sustainability

SayPro and Accenture have established a robust monitoring and evaluation framework to track the success of the program. This includes:

• Pre- and post-training assessments
• Regular progress reports
• Participant feedback and satisfaction surveys
• Follow-up tracking to monitor employment and further training outcomes

Sustainability is ensured by embedding mentorship, ongoing support, and alumni engagement into the program’s design. Graduates will also be added to SayPro’s database for future opportunities.

---

8. Future Outlook

The success of the Diepsloot pilot project is intended to serve as a model for replication in other townships and provinces. With continued support from Accenture and other stakeholders, SayPro aims to scale the program to train over 1,000 youth across the country in the next three years.

Plans are also in place to expand the curriculum to include more advanced ICT modules such as cloud computing, data analytics, and cybersecurity to meet the growing demand for specialized tech skills.

---

9. Conclusion

The partnership between SayPro and Accenture is a powerful testament to what can be achieved when purpose-driven organizations unite to address real societal challenges. By providing technical support training to 50 youth in Diepsloot, the program not only transforms individual lives but also contributes to national development goals.

This initiative embodies the spirit of empowerment, innovation, and inclusive progress—and marks a meaningful step toward a more equitable and digitally inclusive South Africa.

Introduction

In a transformative move towards bridging the digital divide and reducing youth unemployment, the South African-based organization SayPro (SayPro Youth Development) has partnered with global professional services leader Accenture to launch an impactful training initiative. This collaboration is aimed at empowering 50 unemployed youth and young adults in Johannesburg with Technical Support skills that meet industry standards, ensuring employability and access to economic opportunities in the growing ICT sector.

Background of the Partnership

About SayPro

SayPro (South African Youth Projects) is a dynamic youth development organization that operates across Africa, offering training, mentoring, and employment solutions to young people. With a mission to develop the next generation of leaders and professionals, SayPro delivers high-quality education and skills programmes aligned with both national development goals and global trends.

About Accenture

Accenture is a multinational professional services company specializing in information technology (IT), consulting, and outsourcing services. With a firm commitment to corporate social responsibility, Accenture has a strong track record in supporting youth employment initiatives globally through skills training, mentorship, and employment pathways.

Purpose of the Training Initiative

The primary goal of this collaborative initiative is to equip 50 youth in Johannesburg with technical support skills—a field that is in high demand as South Africa accelerates its digital transformation. The programme is designed to address:

• Unemployment among youth and young adults
• Lack of access to quality, industry-relevant ICT training
• Skills mismatch in the digital economy
• Gender inequality in the tech sector

Programme Overview

Programme Title

SayPro-Accenture Technical Support Training Programme

Duration

3–6 months, including practical training, assessments, and work-readiness modules.

Location

Johannesburg, South Africa – various SayPro learning centres and digital labs.

Target Group

• Young people aged 18 to 35
• Residing in Johannesburg
• Currently unemployed or underemployed
• Basic computer literacy (preferred, but not mandatory)

Key Objectives

• Provide accredited training in Technical Support (IT Level 4).
• Develop digital competencies and troubleshooting skills.
• Prepare learners for entry-level IT support roles.
• Create pathways to internships, employment, or further learning.

Curriculum Structure

The training curriculum was co-developed by SayPro’s educational specialists and Accenture’s technology and training consultants. It covers the following modules:

1. Introduction to Information Technology

• Basic hardware and software components
• Internet, email, and cloud services

2. Technical Support Fundamentals

• Setting up workstations
• Installing software
• Diagnosing and resolving basic hardware issues
• Network setup and troubleshooting

3. Customer Service for Tech Professionals

• Handling support queries professionally
• Communicating technical information clearly
• Managing user expectations

4. Cybersecurity and Data Protection

• Identifying and preventing security threats
• Safe browsing and data handling practices

5. Digital Literacy and Productivity Tools

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace tools

6. Work Readiness and Soft Skills

• CV writing and interview preparation
• Time management
• Problem-solving and critical thinking
• Teamwork and collaboration in the workplace

Accreditation and Certification

Upon successful completion, participants will receive:

• A National Certificate in Technical Support (NQF Level 4), accredited by the MICT SETA (Media, Information and Communication Technologies Sector Education and Training Authority).
• A Certificate of Completion jointly issued by SayPro and Accenture.
• A Digital Badge for online professional profiles (e.g., LinkedIn).

Support Provided to Learners

SayPro and Accenture are committed to ensuring the success of every learner. The programme includes:

• Free training materials and learning kits
• Stipends for transport and meals
• Mentorship from industry professionals
• Access to digital labs and equipment
• Job placement assistance upon completion

Impact and Outcomes

This initiative is expected to yield significant positive outcomes, including:

• Improved employability of youth in Johannesburg
• Creation of a pipeline of skilled technical support professionals
• Enhanced digital literacy in disadvantaged communities
• Promotion of diversity and inclusion in the tech workforce
• Strengthened public-private partnerships for sustainable youth development

Voices from the Field

SayPro CEO, Thato Mashishi:

“This partnership with Accenture reflects our unwavering commitment to equipping South Africa’s youth with the tools they need to succeed. We believe that every young person deserves the chance to thrive in the digital economy.”

Accenture South Africa Representative, Zanele Mokoena:

“We are proud to support this initiative and help young people gain practical skills that will prepare them for real-world tech jobs. Our goal is to create lasting change through education and opportunity.”

Learner Testimonial:

“Before this programme, I struggled to find direction. Now, I understand how computers work, and I even helped my aunt fix her laptop. I’m excited for the future.” – Lerato, 24, Soweto

Future Expansion Plans

Building on the success of this pilot phase in Johannesburg, SayPro and Accenture plan to:

• Expand the programme to other provinces including Gauteng, KwaZulu-Natal, and the Western Cape.
• Offer advanced IT specializations such as networking, cybersecurity, and coding.
• Partner with more corporate stakeholders to increase employment opportunities.
• Launch an online version of the course to reach rural and remote learners.

How to Apply

Applications are open on a rolling basis. Interested individuals can apply through:

• SayPro’s official website: www.saypro.online
• Walk-in applications at SayPro’s Johannesburg office
• Community outreach events and youth development centers

Applicants must submit:

• A copy of their ID
• Highest academic qualification
• Motivation letter or brief personal statement

Conclusion

The SayPro-Accenture Technical Support Training Programme is a beacon of hope for Johannesburg’s youth. By merging world-class corporate expertise with grassroots development, this initiative offers more than just training—it offers a path to dignity, self-sufficiency, and lifelong opportunity. It is a bold step towards a future where no young person is left behind in the digital revolution.

Introduction

In a significant move to boost youth employment and skills development, SayPro, a leading skills development organization, has announced a strategic partnership with Accenture, a global professional services company, to provide specialized training in Technical Support. This initiative targets 50 young individuals, equipping them with critical technical skills that align with industry demands. The collaboration aims to bridge the skills gap in the ICT sector and enhance employability among the youth.

---

Background

About SayPro

SayPro is renowned for its dedication to skills development and empowerment of youth in South Africa. With a mission to transform lives through innovative learning experiences, SayPro has consistently worked to provide access to quality education and practical training opportunities. Its programs focus on aligning youth skills with market needs to foster economic growth and individual career advancement.

About Accenture

Accenture is a global leader in consulting, technology, and outsourcing services. With a strong commitment to corporate social responsibility, Accenture invests in various community upliftment programs globally, focusing heavily on digital skills training and workforce development. The partnership with SayPro represents Accenture’s ongoing efforts to nurture talent and promote inclusive economic growth.

---

Partnership Overview

The partnership between SayPro and Accenture is designed to deliver a structured and comprehensive training program focused on Technical Support roles. This collaboration leverages SayPro’s expertise in youth skills development and Accenture’s global experience in technology and service delivery.

Objectives of the Partnership

• To provide high-quality Technical Support training to 50 young individuals.
• To equip participants with practical and theoretical knowledge that enhances their job readiness.
• To bridge the digital skills gap within South Africa’s youth population.
• To increase youth employability in the growing ICT and tech support sectors.
• To foster long-term career growth and development opportunities for participants.

---

Program Details

Target Beneficiaries

This program targets 50 youth, primarily between the ages of 18 and 30, from diverse backgrounds who show interest and aptitude in technology-related fields. The selection process is designed to ensure inclusivity, focusing on underprivileged and marginalized communities to maximize social impact.

Training Curriculum

The Technical Support training program covers a wide range of essential skills, including but not limited to:

• Fundamentals of Computer Hardware and Software: Understanding the basics of computer components, operating systems, and software applications.
• Networking Basics: Introduction to network concepts, protocols, and troubleshooting.
• Customer Service Skills: Techniques for effective communication and problem-solving with clients.
• Technical Troubleshooting: Diagnosing and resolving hardware and software issues.
• Use of Helpdesk Tools: Training on ticketing systems and support software commonly used in technical support roles.
• Cybersecurity Awareness: Basic security principles to protect systems and data.
• Soft Skills Development: Time management, teamwork, and professional conduct.

Training Delivery

The training will be delivered over a period of 12 weeks through a blend of:

• Online Learning Modules: Interactive lessons accessible remotely.
• In-Person Workshops: Hands-on sessions for practical experience.
• Mentorship and Coaching: Guidance by industry professionals from Accenture and SayPro trainers.
• Assessments and Certification: Continuous evaluations culminating in certification upon successful completion.

---

Expected Outcomes and Impact

Empowerment Through Skills

By the end of the program, participants are expected to possess market-relevant technical skills that qualify them for entry-level technical support roles in various organizations.

Job Placement and Career Growth

SayPro and Accenture will leverage their networks to assist graduates in securing employment or internships. The partnership aims to facilitate direct placement opportunities within Accenture and its partner companies, creating a clear pathway to sustainable careers.

Broader Socioeconomic Benefits

• Reducing Youth Unemployment: Providing practical skills increases job opportunities, thus reducing unemployment rates.
• Boosting the ICT Sector: Developing a skilled workforce contributes to the growth and competitiveness of the technology industry.
• Community Development: Empowered youth contribute to economic upliftment within their communities.

---

Monitoring and Evaluation

To ensure the program’s success and continuous improvement, SayPro and Accenture will implement a rigorous monitoring and evaluation framework, which includes:

• Tracking Participant Progress: Regular assessments and feedback sessions.
• Employment Outcomes: Monitoring job placements and career advancements post-training.
• Participant Feedback: Surveys and focus groups to gauge satisfaction and identify areas for improvement.
• Reporting: Detailed reports to stakeholders and funders documenting impact and lessons learned.

---

Statements from Leadership

SayPro CEO

“This partnership with Accenture is a milestone in our journey to equip young South Africans with the skills they need to thrive in the modern workforce. By focusing on technical support, we are opening doors to a sector with growing demand for talent. We are proud to be part of this transformative initiative.”

Accenture Regional Manager

“At Accenture, we believe in creating inclusive opportunities through skills development. Partnering with SayPro enables us to reach young talent and prepare them for meaningful careers in technology. We are excited to see how this program will impact the lives of the participants and the communities they come from.”

---

Conclusion

The SayPro-Accenture partnership represents a forward-thinking approach to tackling youth unemployment and skills shortages in South Africa’s ICT sector. By investing in targeted Technical Support training, this initiative not only empowers individuals but also contributes to broader economic development goals. The program’s success will set a benchmark for future collaborations between industry leaders and skills development organizations.

Introduction

In a bold step towards enhancing digital literacy and employability in South Africa, SayPro (SayPro International Youth Development Organisation) has entered into a transformative partnership with Accenture, a global leader in consulting and technology services. This collaboration aims to provide specialized Technical Support training to 50 selected individuals from underprivileged and previously disadvantaged communities across South Africa.

This initiative is a testament to both organisations’ commitment to social impact, youth empowerment, and the future of work in the Fourth Industrial Revolution (4IR). Through this program, beneficiaries will acquire in-demand technical skills that position them for gainful employment and career development in the fast-evolving digital economy.

---

About the Partnership

SayPro: Championing Youth and Community Development

SayPro is a renowned youth-focused development organisation with a presence across Africa and other global regions. The organisation is dedicated to empowering individuals through education, training, skills development, entrepreneurship, and employment initiatives. SayPro’s mission is to break the cycle of poverty by equipping youth with tools for sustainable economic participation.

Accenture: A Global Technology Leader Committed to Social Impact

Accenture is a Fortune Global 500 company offering strategy, consulting, digital, technology, and operations services. Known for driving innovation, Accenture has demonstrated a longstanding commitment to corporate social responsibility, particularly in areas of education, digital skilling, and inclusion. Partnering with SayPro aligns with Accenture’s belief in closing the digital divide and fostering inclusive economic growth.

---

Programme Overview

Objective of the Technical Support Training

The main objective of the training programme is to upskill 50 South Africans in Technical Support—a vital area within the information and communication technology (ICT) sector. This field includes providing assistance with computer systems, software, and hardware, enabling organisations to run efficiently in a digital-first world.

The programme is designed to:

• Equip participants with technical support competencies including troubleshooting, system diagnostics, and customer service.
• Foster problem-solving and critical thinking abilities.
• Prepare learners for real-world technical support roles in corporate, call center, and ICT environments.
• Support pathways to employment, internships, or further studies within the tech field.

---

Training Structure

Curriculum and Content

The training programme is divided into comprehensive modules that address both theoretical knowledge and practical application. Key learning areas include:

1. Fundamentals of Information Technology
   • Introduction to ICT and computer systems
   • Hardware and software basics
   • Operating systems and applications
2. Technical Support Essentials
   • Troubleshooting techniques
   • Maintenance and repair of devices
   • Installation of software and system updates
3. Customer Service and Communication
   • Effective communication in technical support
   • Handling difficult customer interactions
   • Telephone and email etiquette
4. Networking and Cybersecurity Basics
   • Network configurations
   • Identifying security threats
   • Basic data protection protocols
5. Hands-On Practical Sessions
   • Simulated real-world support environments
   • Scenario-based problem-solving
   • Equipment handling and service logs
6. Career Readiness and Soft Skills
   • CV writing and interview preparation
   • Time management and professionalism
   • Introduction to the job market and opportunities

---

Target Beneficiaries

Inclusive Selection Criteria

The 50 individuals selected for this training come from various provinces across South Africa, with a specific focus on:

• Youth between the ages of 18 to 35
• Unemployed graduates and school leavers
• Individuals from disadvantaged or rural communities
• Women and persons with disabilities, to encourage diversity and inclusion

The selection process was based on merit, interest in technology, and socio-economic background, ensuring that the training benefits those who need it most.

---

Delivery Method

Blended Learning Approach

The training will follow a blended learning model, combining in-person workshops with virtual learning platforms. This approach allows flexibility and access while maintaining engagement through:

• Interactive online modules and digital assignments
• Live virtual classroom sessions with experienced facilitators
• On-site bootcamps and peer-learning opportunities
• Access to digital labs and technical equipment

Participants will also be supported with data subsidies, learning devices, and mentoring throughout the programme.

---

Impact and Outcomes

Skill Development and Certification

Upon completion of the programme, participants will receive a nationally recognised certificate in Technical Support, which enhances their employability and credibility in the job market. The training also provides:

• Enhanced IT and digital skills
• Real-world job readiness
• Networking opportunities with tech professionals and potential employers
• Pathways to further ICT education and professional development

Employment Pathways

SayPro and Accenture are committed to linking graduates of the programme to employment opportunities. This will include:

• Placement assistance through SayPro’s corporate network
• Internship and job-shadowing opportunities
• Introduction to tech start-ups and enterprise support for those interested in freelancing or entrepreneurship

---

Monitoring and Evaluation

Continuous Feedback and Progress Tracking

To ensure quality and impact, the programme will include regular monitoring and evaluation mechanisms such as:

• Weekly assessments and progress reviews
• Participant feedback and satisfaction surveys
• Reports on skill acquisition and behavioral change
• Post-training follow-up on employment or further learning outcomes

SayPro will also publish a final impact report detailing the outcomes, lessons learned, and potential for programme replication.

---

Broader Vision: Bridging the Digital Divide

A Model for Scalable Impact

This partnership is more than a once-off initiative—it is a pilot model for broader collaboration between civil society and private-sector players to address digital inequality in Africa. With the right support, SayPro and Accenture aim to expand this programme to reach hundreds more youth in future cohorts, potentially across multiple African countries.

By investing in people and their potential, this initiative supports several key United Nations Sustainable Development Goals (SDGs), including:

• SDG 4: Quality Education
• SDG 8: Decent Work and Economic Growth
• SDG 10: Reduced Inequalities

---

Testimonials and Human Stories

Voices of the Participants

“This training gave me hope and a purpose. Before this, I had no direction. Now I’m learning to fix computers and solve real issues.”
— Thabo, 22, Gauteng

“I always wanted to work in IT, but didn’t have access or funds. SayPro and Accenture changed my life. I now believe I can achieve anything.”
— Lerato, 25, Limpopo

These are just two examples of the real impact this programme is already having on the lives of young South Africans.

---

Conclusion

The SayPro–Accenture Technical Support Training Programme represents a powerful model of inclusive development, digital empowerment, and public-private cooperation. It is not just about teaching technical skills—it is about building futures, restoring dignity, and redefining possibilities for a generation ready to take on the challenges of a digital world.

Together, SayPro and Accenture are lighting the path forward—for 50 lives today, and for many more tomorrow.

Introduction

In a powerful move to address the growing demand for digital skills across Africa, the South African-based organization SayPro (South African Youth Project) has partnered with Accenture, a global leader in consulting and technology services. This strategic collaboration is set to provide Technical Support training to 50 individuals across Africa, focusing on equipping youth with high-demand ICT skills, boosting employability, and fostering socio-economic development across underserved communities.

---

About SayPro

SayPro is a youth-led, nonprofit organization that specializes in education, training, and development programs that uplift young people, especially those from marginalized and underserved backgrounds. Founded with the mission to bridge the gap between unemployment and opportunities, SayPro provides a wide range of services including skills training, entrepreneurial support, mentorship, and job placement.

With a vision to empower African youth with transformative education and training, SayPro has implemented over 200 projects across 30 African countries. The organization is known for its innovative, community-driven approach that ensures its initiatives have real, lasting impacts on the lives of young people.

---

About Accenture

Accenture is a multinational professional services company with capabilities in digital, cloud, and security. With over 700,000 employees globally, Accenture works at the intersection of business and technology to help clients across more than 120 countries improve their performance and create sustainable value.

Accenture is committed to making a difference through its corporate citizenship initiatives, especially in the area of Skills to Succeed, which aims to equip millions of people globally with the skills to thrive in a digital economy.

---

Objective of the Partnership

The partnership between SayPro and Accenture is aimed at closing the digital skills gap in Africa by:

• Providing Technical Support training to 50 selected candidates from across the continent.
• Creating employment pathways for youth in the ICT and customer service sectors.
• Empowering participants to leverage technology in their careers and businesses.
• Supporting economic development by preparing a digitally skilled workforce.

---

Program Overview

Target Audience

The program is specifically designed for:

• Youth between the ages of 18 and 35.
• Individuals who are unemployed or underemployed.
• Candidates with a passion for technology and a desire to pursue careers in technical support, IT services, or customer service.

Training Duration and Structure

The program runs for 8 to 12 weeks, depending on the participants’ learning pace and prior exposure to technical concepts. It is delivered through a blended learning approach, combining:

• Online learning modules hosted on SayPro’s digital platform.
• Live virtual sessions facilitated by industry experts from Accenture.
• Peer learning groups and community support forums.
• Assessments and practical projects to test and apply learned skills.

Key Topics Covered

Participants undergo training in the following core areas:

1. IT Fundamentals
   • Introduction to computer hardware and software
   • Operating systems (Windows, Linux)
   • Internet and networking basics
2. Technical Support Skills
   • Troubleshooting hardware and software issues
   • Remote support tools and ticketing systems
   • Installation and configuration of software
3. Customer Service in IT
   • Communication skills for support roles
   • Managing difficult customers
   • SLA (Service Level Agreement) understanding
4. Cybersecurity Awareness
   • Basic cybersecurity principles
   • Recognizing phishing and malware threats
   • Data privacy and protection
5. Professional and Soft Skills
   • Resume writing and job readiness
   • Time management and productivity
   • Teamwork and digital collaboration tools

---

Benefits to Participants

Certification

Upon successful completion of the program, participants will receive a joint certificate of completion from SayPro and Accenture, which can significantly enhance their employability in the tech industry.

Job Placement Support

SayPro’s Job Placement Desk and Career Support Services will:

• Assist with job applications and CV distribution to partner companies.
• Prepare participants for technical interviews.
• Offer mock interviews and career coaching.
• Connect graduates to internship and employment opportunities within SayPro and Accenture’s professional networks.

Ongoing Support and Mentorship

Graduates will have access to:

• A mentorship network of ICT professionals.
• SayPro’s Alumni Community, providing continuous learning opportunities and peer support.
• Future upskilling programs such as cloud computing, cybersecurity, and software development.

---

Expected Outcomes

The program is expected to have the following short- and long-term impacts:

Short-Term Outcomes

• 50 youth trained in technical support and ICT customer service.
• Increased confidence and readiness among youth to apply for ICT-related jobs.
• Enhanced digital skills in local communities.

Long-Term Outcomes

• Reduction in youth unemployment.
• Growth in Africa’s digitally skilled workforce.
• Empowerment of youth to pursue careers in IT, either through employment or entrepreneurship.
• A model for future partnerships aimed at workforce development.

---

Voices from the Program

“This training has changed my life. I always wanted to work in IT, but I didn’t know where to start. Thanks to SayPro and Accenture, I now feel confident in applying for technical support jobs.”
— Lerato M., South Africa (Program Participant)

“At Accenture, we believe in using technology as a force for good. Our collaboration with SayPro is part of our broader mission to uplift communities by creating digital opportunities for all.”
— John M., Accenture Africa CSR Lead

---

Conclusion

The SayPro-Accenture partnership represents a significant step toward creating a more inclusive digital economy in Africa. By empowering 50 young individuals with Technical Support training, this initiative lays the groundwork for scalable, sustainable impact that can be replicated across the continent.

As digital transformation accelerates, the need for skilled, adaptable, and motivated professionals is more urgent than ever. Through this training initiative, SayPro and Accenture are not just teaching technical skills—they are opening doors to a brighter, tech-driven future for Africa’s youth.

Executive Summary

In a strategic initiative aimed at addressing youth unemployment, enhancing digital skills, and improving access to technological opportunities, SayPro (South African Youth Project) has partnered with Accenture South Africa to provide Technical Support Training to 50 individuals based in Gauteng. This collaboration forms part of both organizations’ commitment to digital inclusion, youth empowerment, and social development through impactful education and skills development programs.

---

1. Introduction

1.1 Background of SayPro

The South African Youth Project (SayPro) is a non-profit organization that focuses on youth development through education, training, and entrepreneurship. Since its inception, SayPro has empowered thousands of young people across South Africa with vocational training, leadership skills, and career support services. SayPro operates with the core mission of reducing youth unemployment by bridging the gap between education and employability.

1.2 About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With a strong presence in South Africa, Accenture has consistently demonstrated its commitment to corporate social responsibility, innovation, and workforce transformation. The company’s work in skills development and community investment aligns with national objectives to upskill the workforce and create sustainable employment opportunities.

1.3 Context and Rationale for the Partnership

South Africa continues to grapple with high unemployment rates, especially among youth. Many young people, despite having formal education, lack the technical skills and practical experience required by the labor market. Recognizing this challenge, SayPro and Accenture joined forces to create a structured training program that equips participants with in-demand technical support skills, increasing their employability in the growing ICT sector.

---

2. Program Overview

2.1 Objective

The primary objective of the training program is to provide quality, industry-relevant technical support training to 50 young individuals in Gauteng, enabling them to:

• Acquire certified ICT support skills.
• Gain hands-on experience in technical problem solving.
• Enter the job market or pursue internships/apprenticeships in IT-related roles.
• Contribute meaningfully to the digital economy.

2.2 Target Audience

The program targets unemployed or underemployed youth aged 18–35 residing in Gauteng. Preference is given to individuals who demonstrate a strong interest in technology and a willingness to pursue careers in IT support, customer service, or telecommunications.

---

3. Program Structure and Curriculum

3.1 Duration and Format

The training runs over a period of 12 weeks, combining theoretical instruction with practical, hands-on exercises, virtual simulations, and real-time mentorship. The format includes:

• Classroom training (online and in-person)
• Group projects and role-playing
• Assessment tests and mock technical support scenarios
• Workplace readiness sessions

3.2 Curriculum Highlights

The curriculum is designed to meet CompTIA and Microsoft standards, covering the following key areas:

3.2.1 Introduction to IT and Support Roles

• Understanding the IT landscape
• Role of a Technical Support Specialist
• Soft skills and communication in tech

3.2.2 Hardware and Software Troubleshooting

• Installing and configuring operating systems
• Diagnosing and resolving PC hardware issues
• Software installation and updates

3.2.3 Network Fundamentals

• Understanding network components
• IP addressing and configuration
• Wireless technologies and troubleshooting

3.2.4 Security Essentials

• Cybersecurity basics
• Protecting user data and systems
• Safe browsing and virus prevention

3.2.5 Customer Service Skills

• Managing customer inquiries
• Ticketing systems and service desk tools
• Professional conduct in tech support environments

3.2.6 Career Development and Employability

• CV writing and interview preparation
• Digital literacy and online professionalism
• Time management and workplace etiquette

---

4. Implementation and Delivery

4.1 Training Facilities and Resources

Training is delivered through a hybrid model. SayPro provides access to learning centers equipped with:

• Laptops and technical equipment
• Stable internet access
• Learning management platforms (LMS)
• Access to Accenture’s corporate mentors and trainers

4.2 Trainers and Facilitators

The training is conducted by a combination of:

• Accredited ICT facilitators from SayPro
• Guest instructors and industry professionals from Accenture
• Alumni who have previously completed SayPro’s digital programs

---

5. Monitoring, Evaluation, and Outcomes

5.1 Assessment and Certification

Participants are evaluated through weekly tests, practical demonstrations, and final assessments. Upon successful completion, each trainee receives a certificate of competence in Technical Support.

5.2 Post-Training Opportunities

Graduates of the program are:

• Added to SayPro’s and Accenture’s talent pool for internships and job placements.
• Assisted with referrals to IT support companies and BPO firms.
• Enrolled in SayPro’s ongoing alumni development and mentoring network.

5.3 Key Performance Indicators (KPIs)

• Completion rate: At least 90% of participants to finish the program.
• Employment rate: At least 50% placed in jobs, internships, or apprenticeships within 6 months.
• Skills acquisition: Demonstrated competence in at least 80% of assessed technical modules.

---

6. Social and Economic Impact

This partnership contributes meaningfully to:

• Reducing youth unemployment in Gauteng.
• Building a digitally skilled workforce for South Africa’s future economy.
• Promoting inclusive growth, especially among previously disadvantaged communities.
• Advancing gender equality, with an emphasis on including young women in tech.

---

7. Stakeholder Feedback and Testimonials

“This initiative proves that when the private and non-profit sectors collaborate, real transformation is possible. We are proud to partner with Accenture to empower youth with future-ready skills.”
— SayPro Executive Director

“It is part of Accenture’s core mission to bridge the digital divide and unlock potential in every young South African. This training is just the beginning of what we hope will be a long-term impact.”
— Accenture Skills Development Lead

---

8. Conclusion and Future Plans

The Technical Support Training Program is a blueprint for scalable and replicable youth empowerment initiatives across South Africa. With the successful rollout in Gauteng, SayPro and Accenture aim to:

• Expand the program to other provinces such as KwaZulu-Natal and the Western Cape.
• Increase intake to reach 500+ youth by 2026.
• Integrate advanced modules including cybersecurity, cloud computing, and coding.

1. Introduction

In a groundbreaking initiative to empower youth and professionals in urban areas with in-demand skills, the South African Youth Project (SayPro) has partnered with global professional services leader, Accenture, to deliver a comprehensive Project Management training programme. This partnership is geared towards capacitating 50 individuals across various cities with the skills, knowledge, and practical tools necessary to excel in the dynamic world of project management.

The collaboration aims to address youth unemployment, skills shortages, and economic inclusion by equipping participants with high-quality, industry-relevant training and mentorship in project management methodologies.

---

2. Background of the Partnership

2.1 About SayPro

SayPro (South African Youth Project) is a renowned non-profit organization dedicated to empowering youth through skills development, entrepreneurship training, job readiness programmes, and social impact projects. The organization has consistently championed initiatives focused on creating opportunities for young people, particularly in disadvantaged communities, to access quality education, training, and employment.

With a presence in multiple regions across South Africa and beyond, SayPro has played a key role in shaping the lives of thousands of youths by providing practical training aligned with labour market demands.

2.2 About Accenture

Accenture is a global leader in consulting, digital transformation, technology, and operations services. With a strong commitment to corporate social responsibility and skills development, Accenture has a long history of driving inclusive growth through partnerships, mentorships, and community development projects.

Through its Skills to Succeed initiative, Accenture works with local partners to equip individuals with the skills to gain employment or build businesses. Its collaboration with SayPro exemplifies this commitment to sustainable development and socio-economic upliftment.

---

3. Purpose and Objectives of the Training Programme

The joint project between SayPro and Accenture has a focused objective: to train 50 individuals in project management skills that are applicable in various industries. The participants, primarily drawn from urban and peri-urban centers, will be equipped to plan, execute, monitor, and evaluate projects across multiple sectors, including business, technology, development, and entrepreneurship.

3.1 Objectives

• To provide participants with internationally recognized project management training.
• To bridge the gap between theoretical knowledge and real-world project implementation.
• To empower youth and professionals with practical skills for career advancement.
• To foster job creation and business development through applied project management competencies.
• To promote diversity and inclusion by targeting underrepresented groups in cities.

---

4. Programme Structure

4.1 Training Curriculum

The programme is designed to follow a structured curriculum, aligned with Project Management Institute (PMI) standards and other internationally recognized methodologies such as Agile and Scrum. Key modules include:

• Introduction to Project Management
  Understanding the role of a project manager and the project life cycle.
• Project Planning and Scheduling
  Tools and techniques for project planning, budgeting, and time management.
• Risk Management and Mitigation Strategies
  Identifying risks and applying frameworks to address them.
• Communication and Stakeholder Engagement
  Enhancing interpersonal skills, reporting, and stakeholder collaboration.
• Agile Project Management
  An overview of Agile methodologies for modern project delivery.
• Monitoring and Evaluation (M&E)
  Techniques to assess project progress, impact, and sustainability.
• Capstone Project
  Participants will complete a real-world project to demonstrate their skills and knowledge.

4.2 Training Delivery Mode

The programme will be delivered through a hybrid model, combining online modules with in-person workshops and mentorship sessions. This blended learning approach ensures flexibility while providing opportunities for peer engagement and direct interaction with experts.

• Online Learning: Core content, video tutorials, assignments, and assessments via SayPro’s e-learning platform.
• In-Person Workshops: Held in major cities such as Johannesburg, Cape Town, Durban, and Pretoria.
• Mentorship Sessions: One-on-one and group mentorship with experienced project managers from Accenture and SayPro alumni.

---

5. Selection of Participants

SayPro and Accenture implemented a rigorous and inclusive selection process to identify 50 promising individuals from various cities. The process focused on:

• Motivation and interest in project management
• Background in youth development, entrepreneurship, or technology
• Commitment to completing the programme
• Preference given to unemployed graduates, youth (18–35), and women

Applicants submitted online applications, motivational essays, and participated in virtual interviews before final selection.

---

6. Expected Outcomes and Impact

6.1 Short-Term Outcomes

• 50 individuals successfully trained in project management fundamentals.
• Improved employability and workplace readiness among participants.
• Participants completing real-world projects to enhance their portfolios.

6.2 Long-Term Impact

• Creation of a network of skilled project managers in urban communities.
• Increased access to employment opportunities in project-based roles.
• Encouragement of entrepreneurship and small business development.
• Strengthening of local economies through the application of project management in community initiatives.

---

7. Monitoring, Evaluation, and Support

SayPro and Accenture will implement a robust Monitoring and Evaluation (M&E) framework to track progress, gather feedback, and measure the programme’s impact. Post-training support will include:

• Certification of Completion
• Job placement assistance
• Alumni network engagement
• Access to advanced training opportunities

Monthly check-ins and follow-up sessions will ensure that participants remain engaged and supported in their career development journeys.

---

8. Testimonials and Quotes

“Partnering with SayPro allows us to directly impact young lives through skills development. Project Management is a versatile skill that can open doors across multiple industries.”
— Thuli Maseko, Corporate Citizenship Lead at Accenture South Africa

“This partnership is about more than just training – it’s about transformation. We are equipping future leaders with tools they need to lead change in their communities.”
— Sipho Mbele, Executive Director at SayPro

---

9. Conclusion

The SayPro–Accenture partnership represents a powerful model of public-private collaboration focused on real, measurable impact. By investing in the development of project management skills among youth and professionals in urban settings, this initiative contributes to sustainable socio-economic development, job creation, and inclusive growth.

The 50 selected participants stand as pioneers of a future generation of professionals who will lead projects that solve real-world problems, drive innovation, and build a better South Africa.

1. Executive Summary

In an inspiring collaboration aimed at promoting gender equality and economic empowerment, the South African Youth Project (SayPro) has partnered with global professional services firm Accenture to provide specialized Project Management training to 50 women across South Africa. This strategic partnership is designed to equip young women with critical project management skills, enhancing their employability, entrepreneurship potential, and participation in leadership roles within the corporate and development sectors.

---

2. Background of the Initiative

2.1 About SayPro

SayPro (South African Youth Project) is a non-profit organization dedicated to youth and women empowerment through education, skills development, and employment readiness programs. SayPro has been actively working to bridge the skills gap in underserved communities by offering accredited and non-accredited training programs in business, technology, leadership, and more.

2.2 About Accenture

Accenture is a leading global professional services company that provides a broad range of services and solutions in strategy, consulting, digital, technology, and operations. With a strong commitment to inclusion and diversity, Accenture continues to invest in initiatives that build skills and create job opportunities for women and marginalized communities.

2.3 Rationale for the Partnership

The gender gap in access to high-demand skills like project management continues to hinder women’s economic empowerment. SayPro and Accenture identified the urgent need to bridge this gap by offering accessible, high-quality training to women from disadvantaged backgrounds. This initiative directly supports South Africa’s National Development Plan (NDP) goals of reducing inequality, unemployment, and promoting inclusive economic participation.

---

3. Objectives of the Project Management Training Program

• Empower 50 women with internationally recognized project management skills.
• Improve employability and job readiness in industries where project management is a core competency.
• Encourage entrepreneurial ventures by equipping participants with skills to plan, execute, and manage their own business projects.
• Promote gender equity in sectors historically dominated by men.
• Create a pipeline of skilled female professionals who are ready to lead in both corporate and development spaces.

---

4. Target Beneficiaries

The primary beneficiaries of this program are:

• Women aged 18 to 35 years.
• Individuals from disadvantaged or underserved communities.
• Unemployed or underemployed women seeking career advancement or re-entry into the workforce.
• Aspiring female entrepreneurs and leaders.

---

5. Structure of the Training Program

5.1 Curriculum Overview

The training curriculum will be aligned with international best practices in project management. It includes:

• Introduction to Project Management
  Understanding the project life cycle, roles, and responsibilities.
• Project Planning and Scope Management
  Defining project objectives, deliverables, milestones, and tasks.
• Time and Cost Management
  Scheduling techniques, budgeting, and resource allocation.
• Risk and Quality Management
  Identifying potential project risks and implementing quality assurance methods.
• Leadership and Team Collaboration
  Enhancing communication, conflict resolution, and leadership skills.
• Project Management Software Tools
  Hands-on training on tools like Microsoft Project, Trello, or Asana.
• Capstone Project
  Real-world project simulation where learners plan and present a complete project.

5.2 Duration and Format

• Duration: 12 Weeks
• Mode of Delivery: Blended (online sessions, workshops, and mentorship)
• Assessment: Ongoing assignments, practical simulations, and a final evaluation

---

6. Role of Accenture

Accenture plays a pivotal role in the success of this program through:

• Financial Sponsorship
  Providing funding to cover training materials, trainer fees, and participant support.
• Curriculum Design Support
  Contributing to the customization of the curriculum to align with industry needs.
• Mentorship and Coaching
  Engaging Accenture professionals as mentors to guide participants through real-world challenges.
• Job Shadowing and Internship Opportunities
  Offering top-performing participants exposure to real project environments through Accenture’s network.

---

7. Role of SayPro

SayPro will manage the implementation of the program, including:

• Participant Recruitment and Selection
  Screening applications and selecting 50 women who meet the eligibility criteria.
• Training Delivery and Coordination
  Hosting workshops, providing facilitators, and ensuring access to learning platforms.
• Monitoring and Evaluation
  Measuring learning outcomes and compiling impact reports for stakeholders.
• Post-Training Support
  Assisting graduates with CV writing, interview preparation, and job placement or entrepreneurship support.

---

8. Impact and Outcomes

The anticipated outcomes of this partnership include:

• Increased employability of women in high-growth industries.
• Enhanced confidence and leadership skills among participants.
• Creation of job and business opportunities, contributing to community development.
• A scalable model for future partnerships aimed at women empowerment in technical skills.

---

9. Success Stories and Testimonials (To Be Documented)

As the program progresses, SayPro and Accenture will document stories of transformation, including:

• Testimonials from women who secured employment or launched businesses.
• Case studies highlighting innovative projects led by participants.
• Interviews with mentors and facilitators who contributed to learner success.

---

10. Future Plans and Expansion

Building on the success of this cohort, SayPro and Accenture aim to:

• Expand the program to other regions in South Africa.
• Increase the number of beneficiaries, including youth and persons with disabilities.
• Introduce specialized tracks, such as Agile Project Management and IT Project Management.
• Establish an alumni network for continuous professional development and peer support.

---

11. Conclusion

This partnership between SayPro and Accenture is a meaningful step toward closing the gender gap in technical and leadership roles. By training 50 women in project management, the program not only provides valuable skills but also lays the foundation for long-term socio-economic empowerment. Through collaboration, innovation, and commitment to inclusion, SayPro and Accenture are shaping a future where women are not only participants in development but also powerful leaders and changemakers.