Stakeholder Satisfaction Target – Q2 (April–June 2025)
Objective:
SayPro seeks to achieve a 90% satisfaction rate from stakeholders specifically on the clarity, relevance, and usefulness of its strategic partnership reports.
📌 Measurement Indicators:
| Indicator | Target | Data Source |
|---|---|---|
| Stakeholder satisfaction rate | 90% or higher | Post-report feedback forms |
| Clarity of report content | Minimum 4 out of 5 | Stakeholder rating scale |
| Usefulness for strategic decision-making | Minimum 4 out of 5 | Survey and direct partner testimonials |
| Readability and structure feedback | Mostly positive | Open-ended comments section |
📋 Monitoring Approach:
- A Stakeholder Feedback Form will be issued with each report (digital + PDF version).
- Responses will be tracked using a Stakeholder Engagement Dashboard.
- Monthly reviews will identify patterns or concerns for immediate adjustments.
🛠️ Actions to Support Achievement:
- Use plain, non-technical language where appropriate.
- Include executive summaries and infographics for visual clarity.
- Conduct short validation calls with key partners post-report release.
- Incorporate direct stakeholder quotes and case examples where possible.
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