SayPro Accreditation Feedback Survey
Program Reference: SCSPR-81 – Police Accreditation Strategic Partnerships
Document Code: SP-AFS/2025
Purpose: To gather feedback from accredited agencies regarding the accreditation process, support provided, and overall satisfaction with SayPro’s services.
1. Respondent Information
Please provide the following details to help us understand your responses.
| Field | Details |
|---|---|
| Agency Name | [Insert Name] |
| Agency Type | ☐ Police Agency ☐ Training Institution ☐ Government Regulator ☐ Other: [Specify] |
| Point of Contact | [Insert Name] |
| Position | [Insert Position] |
| [Insert Email] |
2. Accreditation Process
2.1 How would you rate the overall clarity of the accreditation process?
- ☐ Very Clear
- ☐ Clear
- ☐ Neutral
- ☐ Unclear
- ☐ Very Unclear
2.2 How easy was it to navigate the SayPro accreditation digital platform?
- ☐ Very Easy
- ☐ Easy
- ☐ Neutral
- ☐ Difficult
- ☐ Very Difficult
2.3 Was the timeline for accreditation reasonable and clearly communicated?
- ☐ Yes, very reasonable
- ☐ Yes, somewhat reasonable
- ☐ Neutral
- ☐ No, somewhat unreasonable
- ☐ No, very unreasonable
3. Support and Guidance
3.1 How would you rate the support provided by SayPro staff during the accreditation process?
- ☐ Excellent
- ☐ Good
- ☐ Neutral
- ☐ Poor
- ☐ Very Poor
3.2 Did you receive sufficient guidance and training materials for compliance with SayPro’s standards?
- ☐ Yes, very sufficient
- ☐ Yes, somewhat sufficient
- ☐ Neutral
- ☐ No, somewhat insufficient
- ☐ No, very insufficient
3.3 How responsive was SayPro’s team to your inquiries and requests for assistance?
- ☐ Very responsive
- ☐ Responsive
- ☐ Neutral
- ☐ Unresponsive
- ☐ Very unresponsive
4. Compliance and Standards
4.1 To what extent do you feel the accreditation standards aligned with your agency’s needs and capabilities?
- ☐ Perfectly aligned
- ☐ Mostly aligned
- ☐ Neutral
- ☐ Slightly misaligned
- ☐ Completely misaligned
4.2 Did the accreditation process improve the internal operations of your agency?
- ☐ Yes, significantly
- ☐ Yes, somewhat
- ☐ Neutral
- ☐ No, not much
- ☐ No, not at all
4.3 How helpful were the assessment criteria in guiding your agency towards improvement and best practices?
- ☐ Extremely helpful
- ☐ Helpful
- ☐ Neutral
- ☐ Not helpful
- ☐ Not at all helpful
5. Digital Tools and Resources
5.1 How would you rate the digital tools (platform, reports, templates) provided by SayPro?
- ☐ Excellent
- ☐ Good
- ☐ Neutral
- ☐ Poor
- ☐ Very Poor
5.2 Were the resources provided (guidelines, reports, webinars) useful for maintaining compliance and achieving accreditation?
- ☐ Very useful
- ☐ Useful
- ☐ Neutral
- ☐ Not useful
- ☐ Not useful at all
6. Overall Satisfaction
6.1 How satisfied are you with your experience with the SayPro accreditation process overall?
- ☐ Very Satisfied
- ☐ Satisfied
- ☐ Neutral
- ☐ Dissatisfied
- ☐ Very Dissatisfied
6.2 Would you recommend the SayPro accreditation program to other police agencies or training institutions?
- ☐ Definitely Yes
- ☐ Probably Yes
- ☐ Neutral
- ☐ Probably No
- ☐ Definitely No
7. Additional Feedback
7.1 What aspects of the accreditation process could be improved?
[Insert text box for open-ended feedback]
7.2 Do you have any suggestions for enhancing the digital tools or resources provided by SayPro?
[Insert text box for open-ended feedback]
7.3 Any additional comments or feedback about your accreditation experience with SayPro?
[Insert text box for open-ended feedback]
8. Consent
By submitting this form, you agree to the use of your feedback for internal analysis and improvement of the SayPro accreditation process. Your responses will remain confidential and will not be shared without your consent.
- ☐ Yes, I consent to the use of my feedback for evaluation purposes.
- ☐ No, I do not consent.
Submission Instructions
- Submit this completed survey to feedback@saypro.org or upload it via the SayPro Feedback Portal.
- Alternatively, you can provide your feedback directly during the post-accreditation review meeting.
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