SayPro Community Feedback and Satisfaction Surveys, designed to capture stakeholder perspectives across various SayPro response activities, digital programs, and partnership engagements.
📋 SayPro Community Feedback and Satisfaction Surveys
Department: Strategic Partnerships Royalty Office
Platform: SayPro Website & SayPro Field/Online Tools
Period Covered: [e.g., Q2 – April to June 2025]
🧾 1. Survey Purpose
To assess the effectiveness, inclusivity, and relevance of SayPro’s response initiatives by gathering feedback from:
- Community beneficiaries
- Youth participants
- Educators and local facilitators
- Strategic partner organizations
- Digital platform users
🧠 2. Survey Structure
Survey Format:
- Distributed via: SayPro Portal, WhatsApp, Email, In-person (via partners)
- Languages: English, isiZulu, Setswana, French (as applicable)
- Formats: Multiple-choice, scaled ratings, open-ended responses
- Frequency: Quarterly (per response initiative)
Core Survey Sections:
- Program Awareness & Access
- Relevance & Usefulness
- Ease of Engagement (Digital & Onsite)
- Satisfaction with Services/Resources
- Suggestions for Improvement
- Demographic Information (age, location, group)
📊 3. Summary of Q2 Feedback Results
| Survey Group | # Respondents | Satisfaction Rate (%) | Key Themes from Open Responses |
|---|---|---|---|
| Youth eLearning Participants | 2,430 | 88% | Need for more local languages, mobile data support |
| Educators using SayPro Toolkit | 520 | 85% | More training on digital tools |
| Refugee Learners & Families | 710 | 91% | Appreciation for learning kits, need for translation |
| Community Garden Project Leads | 108 | 80% | Desire for more follow-up visits |
| Digital Platform Users | 1,600 | 77% | Issues with page load speeds, request for WhatsApp access |
| Local Partner Organizations | 46 | 94% | Strong support, suggestion for joint reporting tools |
📌 4. Key Feedback Insights
👍 What’s Working Well:
- High satisfaction with SayPro eLearning Kits and Digital Bootcamps
- Positive impact of youth dialogues and community empowerment sessions
- Accessible and relevant materials in most SayPro response toolkits
👎 Areas for Improvement:
- Internet/data access limitations in rural areas
- More localized language options needed in learning content
- Platform navigation improvements requested (especially for elderly users)
📤 5. Survey Distribution Channels
| Channel | Reach | Effectiveness |
|---|---|---|
| SayPro Website Pop-Up | 9,000+ interactions | High visibility, moderate conversion |
| WhatsApp Survey Links | 6,200+ users | High response rate (youth) |
| Email Campaigns | 2,800 recipients | Moderate response rate |
| Field Partner Tablets | 1,300+ responses | Very effective in rural areas |
| QR Codes on Materials | Deployed in 5 areas | Low scan rate, needs promotion |
📝 6. Sample Satisfaction Ratings Summary (by theme)
| Statement | Avg. Rating (1–5) |
|---|---|
| “The SayPro service/activity met my expectations.” | 4.3 |
| “It was easy to access SayPro support or resources.” | 4.1 |
| “I would recommend SayPro activities to others in my community.” | 4.6 |
| “SayPro considered my input or concerns.” | 4.0 |
🧾 7. Attached Documents & Data Files
- ✔ Raw Survey Data Export (CSV/Excel)
- ✔ Feedback Highlights for Magazine (PDF)
- ✔ SayPro Partner Summary Feedback Reports
- ✔ Infographic: Q2 Community Sentiment Snapshot
📮 Next Steps
- Integrate top feedback into Q3 response designs
- Translate survey improvements into local toolkits
- Launch voice feedback collection pilot in July 2025
Leave a Reply