SayPro Level of staff satisfaction with procured goods

The “Level of Staff Satisfaction with Procured Goods (Survey-Based)” is a qualitative and quantitative metric used by SayPro to assess how well procured goods meet internal user expectations in terms of quality, availability, functionality, and timeliness.

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✅ Purpose of the Metric:

• Ensure goods procured align with end-user needs.
• Identify areas for improvement in supplier performance and product selection.
• Promote accountability and feedback loops in procurement decisions.
• Guide Chiefs in making data-backed procurement and partnership adjustments.

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🧪 Methodology:

1. Design a Monthly Survey using digital tools (e.g., Google Forms, Microsoft Forms, SayPro platform).
2. Target staff who received or used goods in the last 30 days.
3. Use a standardized Likert scale (1 to 5 or 1 to 10) for key satisfaction indicators.

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📋 Sample Survey Questions (Rated 1–5 or 1–10):

Question	Scale
How satisfied are you with the quality of goods received?	1–5
Were the goods delivered on time?	1–5
Did the quantity meet your department’s needs?	1–5
How would you rate the packaging and condition of goods upon arrival?	1–5
How easy was it to request and receive the goods?	1–5
Overall, how satisfied are you with this procurement experience?	1–5

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📊 Calculation of Staff Satisfaction Score:

Average Satisfaction Score=Sum of All RatingsNumber of Responses × Max Score×100\text{Average Satisfaction Score} = \frac{\text{Sum of All Ratings}}{\text{Number of Responses × Max Score}} \times 100

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📈 Example Output:

Metric	Value
Number of Respondents	45
Total Rating Points (out of 5)	178
Satisfaction Percentage Score	79.1%

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🎯 Usage & Reporting:

• Included in the Monthly Chiefs Strategic Goods Report.
• Broken down by department, project, or goods category.
• Identifies trends and gaps in goods quality or delivery.
• Supports decisions for replacing or retaining suppliers.

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📍 Satisfaction Tiers (Suggested Benchmarks):

Score (%)	Interpretation
90–100%	Excellent
75–89%	Good
60–74%	Fair – Monitor suppliers
Below 60%	Poor – Investigate/Resolve