SayPro Feedback score from accredited agencies

Objective: Enhance user satisfaction and platform usability by gathering and acting on feedback from accredited police agencies using SayPro’s accreditation platform.
Target:
- Goal: Achieve a 95% satisfaction score from accredited agencies in the quarterly feedback survey on SayPro’s accreditation platform by June 30, 2025.
Measurement Criteria:
- Feedback collected via SayPro Accreditation Feedback Survey Template (SP-AFST/2025)
- Agencies to rate platform usability, efficiency of accreditation process, and overall experience
- The feedback will be analyzed and categorized into areas for improvement or reinforcement
- Use of a 5-point Likert scale, aiming for a score of 4.75 or higher on average across all agencies
Data Source:
- SayPro Completed Accreditation Feedback Forms
- Monthly report on satisfaction levels, broken down by regions and certification types
Responsible Unit: SayPro Platform Optimization & Client Relations Team
Tracking Tool: SayPro Feedback and Satisfaction Dashboard (SP-FSD/2025)
Reporting Frequency: Monthly feedback summary, quarterly review of targets and outcomes

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