Introduction
In a transformative move towards bridging the digital divide and reducing youth unemployment, the South African-based organization SayPro (SayPro Youth Development) has partnered with global professional services leader Accenture to launch an impactful training initiative. This collaboration is aimed at empowering 50 unemployed youth and young adults in Johannesburg with Technical Support skills that meet industry standards, ensuring employability and access to economic opportunities in the growing ICT sector.
Background of the Partnership
About SayPro
SayPro (South African Youth Projects) is a dynamic youth development organization that operates across Africa, offering training, mentoring, and employment solutions to young people. With a mission to develop the next generation of leaders and professionals, SayPro delivers high-quality education and skills programmes aligned with both national development goals and global trends.
About Accenture
Accenture is a multinational professional services company specializing in information technology (IT), consulting, and outsourcing services. With a firm commitment to corporate social responsibility, Accenture has a strong track record in supporting youth employment initiatives globally through skills training, mentorship, and employment pathways.
Purpose of the Training Initiative
The primary goal of this collaborative initiative is to equip 50 youth in Johannesburg with technical support skills—a field that is in high demand as South Africa accelerates its digital transformation. The programme is designed to address:
- Unemployment among youth and young adults
- Lack of access to quality, industry-relevant ICT training
- Skills mismatch in the digital economy
- Gender inequality in the tech sector
Programme Overview
Programme Title
SayPro-Accenture Technical Support Training Programme
Duration
3–6 months, including practical training, assessments, and work-readiness modules.
Location
Johannesburg, South Africa – various SayPro learning centres and digital labs.
Target Group
- Young people aged 18 to 35
- Residing in Johannesburg
- Currently unemployed or underemployed
- Basic computer literacy (preferred, but not mandatory)
Key Objectives
- Provide accredited training in Technical Support (IT Level 4).
- Develop digital competencies and troubleshooting skills.
- Prepare learners for entry-level IT support roles.
- Create pathways to internships, employment, or further learning.
Curriculum Structure
The training curriculum was co-developed by SayPro’s educational specialists and Accenture’s technology and training consultants. It covers the following modules:
1. Introduction to Information Technology
- Basic hardware and software components
- Internet, email, and cloud services
2. Technical Support Fundamentals
- Setting up workstations
- Installing software
- Diagnosing and resolving basic hardware issues
- Network setup and troubleshooting
3. Customer Service for Tech Professionals
- Handling support queries professionally
- Communicating technical information clearly
- Managing user expectations
4. Cybersecurity and Data Protection
- Identifying and preventing security threats
- Safe browsing and data handling practices
5. Digital Literacy and Productivity Tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace tools
6. Work Readiness and Soft Skills
- CV writing and interview preparation
- Time management
- Problem-solving and critical thinking
- Teamwork and collaboration in the workplace
Accreditation and Certification
Upon successful completion, participants will receive:
- A National Certificate in Technical Support (NQF Level 4), accredited by the MICT SETA (Media, Information and Communication Technologies Sector Education and Training Authority).
- A Certificate of Completion jointly issued by SayPro and Accenture.
- A Digital Badge for online professional profiles (e.g., LinkedIn).
Support Provided to Learners
SayPro and Accenture are committed to ensuring the success of every learner. The programme includes:
- Free training materials and learning kits
- Stipends for transport and meals
- Mentorship from industry professionals
- Access to digital labs and equipment
- Job placement assistance upon completion
Impact and Outcomes
This initiative is expected to yield significant positive outcomes, including:
- Improved employability of youth in Johannesburg
- Creation of a pipeline of skilled technical support professionals
- Enhanced digital literacy in disadvantaged communities
- Promotion of diversity and inclusion in the tech workforce
- Strengthened public-private partnerships for sustainable youth development
Voices from the Field
SayPro CEO, Thato Mashishi:
“This partnership with Accenture reflects our unwavering commitment to equipping South Africa’s youth with the tools they need to succeed. We believe that every young person deserves the chance to thrive in the digital economy.”
Accenture South Africa Representative, Zanele Mokoena:
“We are proud to support this initiative and help young people gain practical skills that will prepare them for real-world tech jobs. Our goal is to create lasting change through education and opportunity.”
Learner Testimonial:
“Before this programme, I struggled to find direction. Now, I understand how computers work, and I even helped my aunt fix her laptop. I’m excited for the future.” – Lerato, 24, Soweto
Future Expansion Plans
Building on the success of this pilot phase in Johannesburg, SayPro and Accenture plan to:
- Expand the programme to other provinces including Gauteng, KwaZulu-Natal, and the Western Cape.
- Offer advanced IT specializations such as networking, cybersecurity, and coding.
- Partner with more corporate stakeholders to increase employment opportunities.
- Launch an online version of the course to reach rural and remote learners.
How to Apply
Applications are open on a rolling basis. Interested individuals can apply through:
- SayPro’s official website: www.saypro.online
- Walk-in applications at SayPro’s Johannesburg office
- Community outreach events and youth development centers
Applicants must submit:
- A copy of their ID
- Highest academic qualification
- Motivation letter or brief personal statement
Conclusion
The SayPro-Accenture Technical Support Training Programme is a beacon of hope for Johannesburg’s youth. By merging world-class corporate expertise with grassroots development, this initiative offers more than just training—it offers a path to dignity, self-sufficiency, and lifelong opportunity. It is a bold step towards a future where no young person is left behind in the digital revolution.
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