SayPro partners engaging in communications planning, SayPro should implement a structured, responsive, and data-driven communications approach aligned with its Strategic HR Communications Plan and Partnership Engagement Framework. Below is a strategic action plan, tools for tracking, and how to measure and sustain this satisfaction goal.
🎯 Strategic Goal
Target: Achieve 85% partner satisfaction with SayPro’s communications planning processes by Q3 2025
Measured By: Partner surveys, engagement analytics, qualitative interviews
Scope: Strategic partnerships, government stakeholders, funders, implementing NGOs, and corporate HR partners
📈 Key Actions to Achieve 85% Satisfaction Rate
1. ✅ Standardize Communication Planning Sessions
- What: Introduce quarterly Co-Planning Clinics with partners to co-create communication priorities, calendars, and messaging timelines.
- Tools: SayPro Communications Planning Template + Partner Session Toolkit
- Owner: Strategic Partnerships & Communications Unit
- Timeline: Begin June 2025
2. 📋 Use Pre- and Post-Engagement Feedback Forms
- What: Launch short digital surveys after key planning meetings.
- Metrics Tracked:
- Clarity of SayPro communication strategy
- Responsiveness to partner input
- Ease of collaboration
- Overall satisfaction (scored 1–5)
- Tools: Google Forms, SayPro M&E Dashboard, WhatsApp Mini-Polls
3. 🤝 Assign Dedicated Communications Focal Points per Partner
- What: Assign a relationship manager for each top-tier partner to ensure smoother, more personalized planning.
- Why: Builds trust and ensures timely information-sharing
- Format: Biweekly email/WhatsApp sync and shared comms workspace
4. 🧰 Share Joint Communications Kits
- What: Co-branded press kits, content calendars, and announcement templates
- Purpose: Make it easy for partners to disseminate aligned messages
- Impact: Increases perceived professionalism and satisfaction
5. 🔍 Track KPIs via Satisfaction Dashboard
| Metric | Target | Tool | Frequency |
|---|---|---|---|
| % of partners rating comms as “Effective” or “Very Effective” | 85%+ | Feedback Form | Post-session |
| Response time to partner requests | <48 hours | CRM Tracker | Monthly |
| # of partners engaged in co-planning | 20+ | SayPro CRM | Quarterly |
| Repeat engagement rate | 75% | Event Analytics | Quarterly |
🧪 Sample Satisfaction Survey (Post-Engagement)
SayPro Partner Communications Planning Feedback
- How clear was the communication planning process? (1–5)
- How well did SayPro respond to your needs and priorities? (1–5)
- How easy was it to collaborate with SayPro’s communications team? (1–5)
- How likely are you to participate in another co-planning session? (1–5)
- Suggestions for improvement?
🚀 Next Steps
| Task | Responsible | Due |
|---|---|---|
| Launch baseline satisfaction survey | M&E + Comms | June 7 |
| Schedule Q2 Partner Co-Planning Sessions | Chiefs Office | June 14 |
| Train comms liaisons | HR & L&D | June 21 |
| Release first joint communications kit | Comms Team | June 28 |
| Review satisfaction data & report progress | M&E | Monthly |
🏁 Outcome by Q3 2025:
- Improved co-branding and alignment
- Faster turnaround in messaging
- Clearer roles and planning structure
- Reported partner satisfaction ≥85%
Would you like:
- A sample communications satisfaction dashboard in Excel or Google Sheets?
- Editable survey form template?
- A progress report template for the Chiefs Office?
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