To accomplish the objective “SayPro Achieve 90% satisfaction rate from partners on the accreditation process,” here’s a structured implementation and evaluation framework:
✅ Objective:
Achieve a 90%+ satisfaction rate from accreditation partners by the end of Q2 (June 30, 2025) Focus: Partner experience across all phases of the accreditation process Owner: SayPro Quality Assurance & Strategic Partnerships Team Current Baseline: [e.g., 82% as of March 2025] Target: ≥90% overall satisfaction Status: [Pending / In Progress / Completed]
🧭 Satisfaction Criteria & Indicators
Dimension
What’s Measured
Communication Clarity
Timeliness and clarity of updates, instructions, and responses
Process Efficiency
Ease of documentation, submissions, and feedback cycles
Technical Support
Helpdesk responsiveness and issue resolution
Guidance & Training
Quality of workshops, webinars, and onboarding support
Outcome Transparency
Fairness and clarity in evaluation and results
📌 Key Action Steps
Action
Deadline
Owner
Impact Area
Design and launch satisfaction survey
May 15, 2025
QA & M&E Officer
Feedback collection
Conduct 1-on-1 feedback interviews with 10 key partners
May 25, 2025
Strategic Partnerships
Deeper insights
Analyze Q1 feedback to identify process gaps
May 20, 2025
Quality Assurance Lead
Continuous improvement
Address 3 priority pain points
June 1, 2025
Accreditation Manager
Improve partner experience
Share quarterly feedback report and improvement plan
June 15, 2025
Communications Lead
Build trust and transparency
📊 Measurement & Evaluation
Survey Format: 5-point Likert scale on satisfaction criteria
Sample Size Goal: ≥80% of current accreditation partners surveyed
Satisfaction Threshold:
≥90% of responses marked as “Satisfied” or “Very Satisfied”
≤10% marked “Neutral,” “Dissatisfied,” or “Very Dissatisfied”
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