Below is a professional template for presenting the SayPro Stakeholder Feedback Survey Results. This format summarizes feedback collected from institutions, trainers, learners, employers, and accreditation partners following SayPro-related program delivery or accreditation activities.
📊 SayPro Stakeholder Feedback Survey Results
Reporting Period: January – April 2025
Compiled by: SayPro Quality Assurance & Stakeholder Relations Unit
Contact: feedback@saypro.online
📌 1. Purpose of the Survey
The SayPro Stakeholder Feedback Survey was conducted to:
- Assess satisfaction with the accreditation and qualification processes
- Identify challenges and improvement opportunities
- Capture insights from key stakeholder groups to inform quality improvements
👥 2. Respondent Overview
| Stakeholder Group | # of Respondents | Percentage |
|---|---|---|
| Accredited Institutions | 42 | 35% |
| Trainers / Assessors | 28 | 23% |
| Learners / Students | 32 | 27% |
| Employers / Partners | 18 | 15% |
| Total | 120 | 100% |
✅ 3. Summary of Key Findings
| Survey Area | Average Rating (Out of 5) | Comments / Themes |
|---|---|---|
| Overall satisfaction with SayPro | 4.3 | Transparent processes, professional support |
| Clarity of accreditation requirements | 4.1 | Need for more simplified documentation |
| Support during application & review | 4.5 | Helpful guidance and communication |
| Quality of accredited learning programs | 4.2 | Strong industry relevance |
| Use of digital tools and systems | 4.0 | Platform good, but needs mobile optimization |
| Responsiveness to queries and support | 4.4 | Fast and efficient turnaround |
| Value of accreditation to organization | 4.6 | Credibility boost and improved learner outcomes |
📝 4. Qualitative Feedback Highlights
Positive Themes:
- “The accreditation process is rigorous but fair.”
- “Learners felt the digital credentials were easy to use and verify.”
- “Excellent support from SayPro’s QA team during our audit.”
Improvement Suggestions:
- “Provide more examples of completed applications.”
- “The platform could benefit from more language options.”
- “Offer refresher training for assessors annually.”
📊 5. Graph: Overall Satisfaction by Stakeholder Group
| Stakeholder Group | Avg Satisfaction (5.0 scale) |
|---|---|
| Accredited Institutions | 4.5 |
| Trainers / Assessors | 4.2 |
| Learners | 4.1 |
| Employers | 4.6 |
(Bar or pie chart can be added if converting to presentation.)
🔁 6. Follow-Up Actions by SayPro
| Area | Planned Action | Timeline |
|---|---|---|
| Application Clarity | Create video tutorials and document checklists | June 2025 |
| Digital Access | Launch mobile-responsive platform version | July 2025 |
| Trainer Development | Schedule quarterly assessor training webinars | Starting Aug 2025 |
| Stakeholder Engagement | Host biannual SayPro Partner Forums | Ongoing |
📞 7. Contact for Further Feedback
SayPro Stakeholder Engagement & QA Office
📧 Email: feedback@saypro.online
🌐 Web: www.saypro.online
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