SayPro Documents Required from Employees

(To be uploaded via the SayPro Website – Employee Portal)
Applicable to: All staff assigned under SCSPR-25: Crèches/ECD Customer Service Support Initiative
Managed by: SayPro Crèche/ECD Strategic Partnerships Office

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1. SayPro SCSPR-25 Employee Assignment Letter

• Official confirmation of your appointment or role allocation
• Must be signed by the Executive Director, SayPro Strategic Partnerships Royalty
• Upload once upon joining the SCSPR-25 programme

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2. SayPro ECD Service Quality Checklist

• Completed monthly for each assigned Crèche or ECD Centre
• Includes observations on cleanliness, safety, staff interaction, and service responsiveness
• Must be signed digitally by the centre administrator

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3. Digital Case Log for Parental Queries and Resolutions

• Documented record of all client complaints, queries, and follow-ups
• Includes timestamps, names, nature of the issue, and resolution steps
• Updated weekly via SayPro’s Customer Support Case System

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4. SayPro Child-Centered Communication Assessment Report

• Evaluation of communication strategies used by centre staff with children
• Focus on tone, inclusiveness, clarity, and emotional sensitivity
• Includes observational notes and improvement suggestions

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5. Monthly Service Delivery Improvement Plan

• Centre-specific plan outlining goals, challenges, and steps for service enhancement
• Co-developed with centre staff and parents where applicable
• Must be submitted by the 25th of each month

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6. Partnership Collaboration Evidence

• Upload supporting documentation of stakeholder coordination, such as:
  • Meeting minutes
  • Signed Memoranda of Understanding (MOUs)
  • Email correspondence confirming joint actions
• Required for quarterly partnership reporting

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7. Customer Service Training Attendance Sheet

• Proof of participation in SayPro-led training sessions
• Upload scanned sign-in sheets or download attendance logs from the SayPro LMS
• Required to validate your training completion status and performance incentives

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📎 Submission Guidelines:

• All documents must be uploaded in PDF or Word format
• Filenames should follow the format: YourName_DocumentType_CentreName_MonthYear
  • Example: ThandiMaseko_ECDChecklist_ButterflyCreche_March2025.pdf
• Use the SayPro Employee Portal → SCSPR-25 → Uploads Tab
• Late submissions may impact monthly performance evaluations and stipend eligibility