Job Title:
Customer Service Support Strategic Partnerships Coordinator – Crèches/ECD Centres
Office:
SayPro Crèche/ECD Early Childhood Development Centres Strategic Partnerships Office
Reports To:
Executive Director, SayPro Strategic Partnerships Royalty
Mode of Work:
Online via the SayPro Website
(Optional in-person sessions and briefings may be held in Neftalopolis)
Position Overview:
The Customer Service Support Strategic Partnerships Coordinator will play a central role in improving service delivery, parent engagement, and operational responsiveness within SayPro-affiliated Crèches and Early Childhood Development (ECD) Centres.
Working closely with internal SayPro teams and external stakeholders, the coordinator ensures that all service activities are client-focused, quality-driven, and aligned with SayPro’s Strategic Service Improvement Programme.
Key Responsibilities:
1. Centre Registration & Programme Integration
- Identify and register Crèches and ECD Centres into the SayPro Strategic Service Improvement Programme (SSIP)
- Assist centres in onboarding processes including access to SayPro platforms and compliance tools
2. Stakeholder Engagement & Virtual Facilitation
- Organize, schedule, and moderate virtual consultations with:
- Parents and guardians
- ECD staff and administrators
- Local community representatives
- Use SayPro Digital Forums, Zoom, and WhatsApp Channels to facilitate discussions and collect feedback
3. Digital Service Assessments & Quality Audits
- Conduct service quality evaluations using:
- SayPro Evaluation Forms
- Parent Feedback Logs
- Observation Checklists
- Submit findings and recommend improvement actions to the SayPro dashboard
4. Case Management & Client Support
- Log, track, and respond to service-related issues via the SayPro Customer Support Case System
- Escalate urgent concerns and follow up to ensure resolution within established timelines
5. Training & Capacity Building
- Facilitate digital training sessions for ECD staff and administrators on:
- SayPro Customer Service Templates
- Parental Communication Protocols
- Feedback Collection and Case Reporting
6. Reporting & Monitoring
- Track progress of each centre’s service improvement plan
- Submit monthly status reports and performance updates via SayPro’s Partnership Tracker System
- Support impact documentation and success story collection
Required Skills & Attributes:
- Strong communication and facilitation skills
- Comfort with digital tools and virtual platforms (Zoom, LMS, dashboards)
- Ability to work independently and manage multiple centres/projects
- Understanding of ECD operations and parent-community dynamics
- Commitment to SayPro’s values of child-centred, inclusive service excellence
Preferred Qualifications:
- Diploma or degree in Early Childhood Development, Public Administration, Community Development, or a related field
- Prior experience working in customer service, education partnerships, or NGO sectors
- Familiarity with South African ECD policy frameworks and compliance standards
Work Environment:
- Fully online and remote coordination via SayPro systems
- Occasional travel or physical presence in Neftalopolis for team briefings, events, or high-priority engagements
Compensation & Benefits:
- Competitive stipend or salary as per internal SayPro scales
- Access to SayPro E-Learning courses and certificates
- Recognition under SayPro’s Strategic Partnerships Excellence Programme
- Monthly data allowance and performance incentives where applicable
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